Learning Specialist

Allegacy Federal Credit Union•Winston-Salem, NC

About The Position

The Learning Specialist is responsible for facilitating the learning curriculum for Financial Center Operations positions and for support staff. Instruction includes, but is not limited to, core systems, sales, service, personal and business product knowledge, lending, and new initiatives. Responsibilities may also include the design and development of instruction and performance support tools using adult learning principles and a variety of development tools. Emphasis is placed on the ability to guide the professional development of Allegacy Federal Credit Union staff, to assess learning needs and recommend solutions, to serve as a resource, and to support the strategic goals of the organization. The Learning Specialist works closely with teammates and leaders across the organization to enhance the learning experience and to positively impact performance.

Requirements

Strong facilitation and presentation skills that stimulate learner interest and engagement
Strong planning and organizational skills
Ability to apply adult learning principles and adapt training to meet the needs of the audience
Intermediate ability to use Microsoft office applications (Word, PowerPoint, Excel) and other development tools
Ability to measure, evaluate, and report on the effectiveness of instruction
Ability to work independently and produce deliverables in a timely manner
Ability to use the ADDIE framework to design, develop, and deliver effective instruction
Ability to work a flexible schedule when needed to achieve individual and team goals
Bachelor’s Degree, or equivalent work experience
3 to 5 years as a facilitator in the learning and performance industry.
Prior experience analyzing, designing, developing, implementing, and facilitating learning events for positions across all levels of an organization

Nice To Haves

Training experience in financial services industry preferred.
CPLP certification preferred.

Responsibilities

Deliver exceptional member service to every member, every time by ensuring employees deliver consistently high quality service to both internal and external member that is in alignment with our Brand Culture.
Meet or exceed established service goals
Ensure thorough understanding of expectations and consistently exhibit Allegacy behaviors.
Complete all required compliance training including BSA.
Deliver engaging and dynamic instruction using sound facilitation techniques in a variety of delivery methods (face to face, e-learning, virtual classroom, etc.).
Maintain the learning management system and training calendar.
Evaluate the effectiveness and efficiency of instructional programs based on formative feedback, course evaluations, and other evaluation techniques.
Refresh instructional programs and performance support tools to ensure materials are current and relevant.
Maintain and build knowledge of adult learning principles, facilitation and instructional design techniques, and learning technologies.
Participate in employee and organizational events to enhance exposure and community involvement.
Other duties as assigned.