Learning Specialist, NCC University, Amazon Air Network Control Center

Amazon • Erlanger, KY

52d

About The Position

Come build the future with Amazon Air! Join our dynamic team at Amazon Air Network Control Center and become a pivotal force in shaping the learning experience for our innovative transportation network. As a Learning Specialist, you'll be the cornerstone of our training ecosystem, empowering new team members and creating transformative learning experiences that drive operational excellence and team success. You will will be a proactive problem solver, capable of managing multiple tasks simultaneously and ensuring a smooth onboarding experience for new hires. You will help execute the operational foundation of our learning and development culture, enabling strategic growth and innovation at higher levels of the organization. Who You Are You are a servant leader who embodies Amazon's Leadership Principles. You believe your success is measured by the growth and success of others, and you understand that building trust begins with transparency and creating a supportive environment for learning and development. You have a background in Learning & Development & Transportation/Logistics, combined with excellent data-driven problem resolution skills. You are highly organized with the ability to coordinate cross-functionally up to and including senior leadership, while maintaining your primary purpose: serving the people you're training. This job requires exceptional communication skills and the ability to work independently in a high-pressure environment. You're comfortable presenting to leaders, but equally comfortable sitting with a nervous new hire on their first day, making them feel seen, heard, and valued. As the face of the NCC and the person providing the first impression of our organization, you understand that you're not just teaching processes, you're establishing purpose, building a sense of belonging, and creating the foundation for high-performing teams to thrive. A day in the life Your day will be a blend of strategic training coordination, personalized onboarding support, and creating welcoming environments for new team members. You'll move seamlessly between facilitating training sessions, managing administrative systems, and ensuring every new hire feels supported and inspired from their very first moment with Amazon Air. About the team We are a collaborative and forward-thinking learning development group dedicated to building high-performing teams through exceptional training experiences. Our team believes in creating learning environments that go beyond technical skills, focusing on building connections, understanding purpose, and fostering a sense of belonging within Amazon Air's transformative mission.

Requirements

• Individuals hired into this position will have unescorted access privileges to airport security identification display areas (SIDA). For this reason, eligibility for this role will be limited to individuals who pass a security screening, as required by the FAA, DHS, and TSA (as applicable).
• Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable.
• Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.
• Bachelor's degree in engineering, commerce, business administration or equivalent, or 2+ years of Amazon experience
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities
• Experience managing projects and working independently
• Can communicate effectively with all levels of the organization
• Experience prioritizing and managing multiple responsibilities
• Ability to teach and train others effectively using adult learning principles

Nice To Haves

• Master's degree in business, operations, human resources, adult education, organizational development, instructional design or related field
• Experience with adult learning instructional design methods and best practices
• Experience at Amazon, or experience in senior level leadership support
• Proven experience in coordinating onboarding activities and facilitating training programs
• 1+ year of experience in Learning and Development
• Proficiency in Asana, Amazon Learn, and other relevant learning management systems (Articulate 360 Suite, Power Point, Canva, etc.)
• Experience in managing permissions for various systems
• 2+ years of aviation, logistics, or transportation experience

Responsibilities

• Conduct structured training programs including NCC Welcome Week (Week 1) and NCC 101 (Week 2), covering Emergency Action Plan (EAP) training, Emergency Response, and system access setup for Amazon Connect, Slack, FMC/IB/OB Dock, and ACL Access
• Coordinate comprehensive onboarding experiences, including facility tours, leadership introductions, and critical system access
• Deliver foundational training programs that blend operational knowledge with cultural integration
• Manage learning management systems and track training completions with precision and attention to detail
• Support talent development initiatives and ambassador programs
• Collaborate with subject matter experts to continuously enhance training materials and approaches

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees