Learning Specialist I (Call Center)

Bank OZK • Alpharetta, GA

8d

About The Position

Responsible for delivering, assessing, and enhancing training programs and workshops for employees at all organizational levels.

Requirements

• Basic knowledge of banking or financial environments and/or call center operations.
• Ability to communicate effectively both verbally and in writing.
• Ability to interact with subject matter experts (SMEs) and other learning professionals to translate practice into training materials and teaching-and-learning experiences.
• Ability to present information and facilitate group discussions.
• Ability to work under close supervision.
• Ability to maintain confidentiality.
• Ability to interact effectively with individuals at all levels.
• Ability to travel as needed for business purposes.
• Skill in using computer and Microsoft Office, including Word, Excel, Outlook, PowerPoint.
• High school diploma or equivalent, required.
• 1+ year of experience using virtual software such as GoToMeeting, WebEx, Zoom, Google Classroom, or other related tools required.
• 1+ year of experience in retail banking, financial services, customer service, and/or call center required.

Nice To Haves

• Bachelor’s degree in an educational field, business, sales, or related preferred.

Responsibilities

• Plans and leads interactive workshops conducted through face-to-face and online mediums, ensuring that training materials are adapted to the specific medium of delivery.
• Assists with new training program design and existing program enhancement, including developing and revising lesson plans and training aids.
• Helps research and develop learning assessment tools and uses those tools to monitor the effectiveness of training programs.
• Administers, implements, and troubleshoots learning technology, including developing training materials related to set up and use of computer applications and related technologies.
• Interacts with other members of the Learning and Development team and the Bank to ensure the timeliness and accuracy of training materials.
• Escalates problems or issues identified to senior team members.
• Performs other duties as assigned.

Benefits

• generous PTO
• 401(k) matching
• health, dental, vision (and pet!) insurance
• special perks and discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED