Learning Solutions Architect II

Navy Federal Credit Union • Pensacola, FL

92d

About The Position

Support Navy Federal's leaders and business partners to identify critical learning gaps and recommend the best learning solution to support business unit objectives and enterprise-wide initiatives aligned with Navy Federal's University learning model and enterprise strategy. Collaborate enterprise-wide with operational and learning community partners to understand organizational / department learning needs and support the development of strategy-focused learning. Partner with talent development, the enterprise learning community and subject matter experts to curate, validate, and develop content and learning resources, tools, and self-directed content to support enterprise strategy and goals. Support the measurement of effectiveness of learning solutions and programs. Support learning subject matter experts in providing knowledge of design programs, principles, development standards, techniques, and methodologies and apply each, ensuring a positive learner/customer experience and alignment with Navy Federal's overall strategy and culture.

Requirements

• Experience in program management and evaluation, learning science, communications, instructional design, or organizational development.
• Experience designing, developing, and implementing training.
• Willingness to learn and use a growth mindset.
• Experience conducting needs assessment and analysis for learning solutions.
• Ability to build relationships and influence team members and management.
• Experience measuring ROI on learning solutions.
• Exposure to compiling, organizing, and presenting findings to stakeholders.
• Experience in synchronous learning and/or facilitation.
• Experience working in cross-functional teams and projects.
• Fundamental understanding of instructional theories and educational psychology.
• Exposure to building strategic plans and alliances with partner leadership.
• Ability to interact tactfully in difficult situations.
• Research, analytical, and problem-solving skills.
• Effective communication skills with all levels within an organization.

Nice To Haves

• Effective verbal and written communication skills, including presenting in front of groups.
• Bachelor's Degree in Education, Instructional Technology, Human Resources, business, communication, behavioral sciences, Program Management or related field.

Responsibilities

• Identify critical learning gaps and recommend learning solutions.
• Collaborate with operational and learning community partners to understand learning needs.
• Develop strategy-focused learning in partnership with talent development and subject matter experts.
• Curate, validate, and develop content and learning resources.
• Support measurement of effectiveness of learning solutions and programs.
• Assist in the development of learning strategies, tactics, and solutions.
• Facilitate learning solutions for professional development and employee upskilling.
• Gather data and conduct analysis to evaluate training effectiveness.
• Develop reference materials, support tools, and leader resources.
• Remain current with industry learning best practices.
• Support multiple small-scale Division/Branch projects and programs.

Benefits

• Hybrid/Partial telework environment across multiple work locations.

What This Job Offers

• Job Type: Full-time
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree