Learning Services Specialist

Merced Community College•Merced, CA

27d

About The Position

Join the dynamic Student Success Program at Merced College as a Learning Services Specialist! Under general supervision, you will provide services to students, perform technical functions, assist in program administration, and support operations in the Downey Learning Resource Center. This multifaceted role includes essential functions in both the library and the Student Success & Tutorial Center (SSTC), where you will work closely with faculty to connect students with academic support services, including tutoring, library support, and student success workshops. We are looking for a friendly, customer-focused individual with excellent communication skills who excels in a fast-paced environment and is passionate about helping others achieve their goals. If you're excited to contribute to a collaborative team dedicated to student success and engagement, apply today! Merced College is more than a community college - we are a catalyst for transformation, redefining higher education and setting new standards for excellence. Serving nearly 20,000 students each year, we are proud to be a leading center of learning and opportunity in California's Central Valley. Founded in 1962, Merced College blends a strong tradition of academic excellence with forward-thinking innovation to create an inclusive and engaging environment for students and employees alike. Committed to the well-being, growth, and professional success of our team, we foster collaboration and a supportive culture where every employee is empowered to make a difference. Located in the heart of California's Central Valley, the City of Merced offers a welcoming community of more than 90,000 residents, with easy access to the Bay Area, Sacramento, and Yosemite National Park. If you are passionate about innovation, equity, and student success, we invite you to join the Merced College team. Merced College Mission At Merced College, students are our focus, and we are known by their success. We transform lives through education and workforce development. Merced College Vision Enriching our community through educational experiences and support services: Degree/Certificate Programs Transfer Career Technical Education Workforce Training Lifelong Learning Basic Skills Community Engagement Merced College promoters student success through equitable access, continuous quality improvement, and institutional effectiveness, all with a focus on student achievement. General Description: Under general supervision, incumbent will provide services to students, perform technical functions, assist in program administration, and support operations in the Learning Resource Center (LRC), including essential functions in both the library and the Student Success and Tutorial Center (SSTC).

Requirements

Associate's degree OR High School diploma OR GED AND three (3) years applicable experience OR The equivalent education and experience
Sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students
Library, LRC, and SSTC technical practices, terminology, and procedures
Computer office applications including Microsoft Office applications
Student Information System/Enterprise Resource Planning
SIRSI automated library system
Book publisher and book vendor policies and procedures
Online database vendor policies and procedures
Merced College policies and procedures
Supervision and training techniques
Accounting and bookkeeping principles and methods
Business communication
Modern office methods, procedures, and equipment
Basic computer and printer operations
Basic English usage, good grammar, and good punctuation
Evaluate situations and appropriately enforce college policies and procedures
Schedule, assign, train, and supervise a variety of staff and student workers
Follow oral and written directions
Give and evaluate responses to oral and written directions
Type at 40 net words per minute
Maintain accurate records including contracts and accounts
Operate a variety of equipment
Work cooperatively with others
Communicate with a wide variety of staff and faculty
Promote and incorporate culturally affirming DEIA and anti-racist principles to nurture and create a respectful, inclusive, and equitable learning and work environment. In conducting their duties, staff members shall respect and acknowledge the diversity of students and colleagues. In conducting their duties, staff members shall respect and acknowledge the diversity of students and colleagues.

Responsibilities

Provides technical support in LRC service areas, including but not limited to the following areas; circulation services; subscription database and periodical collection ordering and maintenance; and materials, book, and media collection ordering and maintenance
Prepares and maintains several functions in the automated library and SSTC system and maintains records in that system
Provides direct service to students, staff and faculty
Establishes and maintains information on student obligations and coordinates placement of obligations on student records with the Student Fees Office; accepts and evaluates tutoring applications of potential program participants; oversees and/or assists in the selection, interviewing, scheduling, training, and oversight of LRC student assistants
Establishes parameters for and maintains the relevancy and currency of one or more of the library collections, including entering and updating information in the automated library system. These include but are not limited to the following: instructor reserve collection records of stolen and damaged materials and media periodical and subscription database holdings information book and media collections including input into the national bibliographic database
Establishes and maintains files on all active subscriptions and contracts, accounting and correspondence records
Creates, compiles, organizes, and maintains a variety of statistical information necessary for library, SSTC, college, state, and federal reporting and submits reports through the designated automated system
Under direction of the director or dean, assists the faculty, staff and management in providing training and access for students, faculty, and staff to LRC and SSTC technology and services
Troubleshoots and performs minor repairs on technology and materials; coordinates with contractors and technical support for maintenance and repair
Enforces District and LRC policies and procedures and supervises public areas
Assists in inventory
Plans and facilitates workshops, presentations, orientations, and in-services trainings
Coordinates with Instructional and Student Services departments regarding support services for students
Assists with budget preparation and securing funding from outside agencies. Monitors the status of program accounts
Assists in conducting surveys and compiling reports regarding student support service needs
Other related duties as assigned

Benefits

Health benefits for the employee and all their eligible dependents cost employee's only $12 per month and provide access to PPO medical coverage, PPO dental coverage, VSP Vision coverage, and more! Please visit our Merced College Benefits website for more details about our incredible employee benefits. In addition, sick leave and retirement benefits are also provided.
Holidays: 11 paid plus 5 days during Christmas.
Sick: 12 days per year each fiscal year.
Vacation: 12 days per year (8 hours per month). Can accrue more based on years of service

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