Learning Resource Vendor Associate

Southern New Hampshire University

1d•Remote

About The Position

The Learning Resources Associate contributes to evaluating, integrating, and optimizing third-party and digital learning resources that support academic programs. This position partners with faculty, Learning Science and Assessment, Academic Programs, ITS, and external vendors to ensure resources are accessible, scalable, cost-effective, and aligned with curriculum needs. You will manage vendor relationships, support LMS integration, monitor adoption and usage trends, and contribute to process improvements that strengthen course delivery and operational efficiency. We are looking for education technology fluency and the ability to collaborate with partners to enhance the student learning experience. You'll be the bridge between us and our third-party academic vendors, building and maintaining those critical relationships that make our university succeed. To succeed in this role, you'll need to stay current and knowledgeable about your assigned vendors, platforms, and industry standards. You will evaluate enhancements, monitor trends, and identify opportunities to strengthen resource effectiveness.

Requirements

1+ years of professional work experience in higher-education, customer service, data entry, or technology related field.
Digital navigation, data entry, and quality assurance.
Equivalent of experience in lieu of degree acceptable

Responsibilities

Evaluate learning resources that guide the mastery of university program competencies.
Work with academic team(s) to research and recommend resources and products that are available and that might be available in the coming months and quarters.
Manage a business relationship with assigned vendors that promotes an innovative student experience to support organizational student experience goals.
Ensure accuracy and availability of learning resources, Global Campus Vendor Catalog, and Resource Support Documentation
Provide access to and troubleshoot the use of and access to digital courseware and resources for staff, faculty, and students.
Investigate and compile learning resource related data to measure and identify trends.
Communicate with internal and external partners, and interface with other team members in academic leadership, academic programs, COLT, and Learning Science and Assessment for projects and improvements.
Coordinate different learning resource projects including their planning, execution, tracking, and implementation.
Communicate project progress and issues to partners in an.
Maintain a collaborative relationship with all appropriate internal and external entities to promote a positive student experience.
Help resolve issues related to student, staff, or access.