Learning Quality Specialist

Cooper University Hospital • Camden, NJ

3d

About The Position

This person performs audits and manages the registration work queue errors. This person will work with the front-line staff doing one/one training, coaching and informational training emails using the results of the WQ errors and Audits. This position contribution to employee engagement, improved financials through reducing denials and rework

Requirements

• 3 years experience in a Contact Center environment with demonstrated experience in both learning and quality capacity preferred
• Teaching or training experience is preferred; training experience within a medical or Healthcare environment a plus
• Experience in or knowledge of any of the following is preferred: Central Scheduling, Medical Terminology, Insurance Verification, Registration, Scheduling, Authorizations, Referrals
• Must be able to articulate and demonstrate an instructional/informational design methodology
• Must be knowledgable of performance measurements, quality initiatives, coaching and mentoring, staff development, and the unique demands of frontline staff
• High School Diploma Required
• Bachelors preferred
• Must be learner-focused, with the ability to develop targeted materials based on learner preferences, characteristics, competencies
• Strong instructional design abilities (via experience or education) especially related to needs assessment and customized development for varied learners preferred; knowledge of performance based instructional methodology is preferred
• Must have superior writing skills related to informational and instructional material, including the ability to present content in a non-paragraph and linear way. Experience with graphic design is a plus
• Must be a high-performing and facile PC user and an expert in the Windows Suite (specifically PowerPoint and Word). Experience with E-Learning and Alternative Media a plus
• Must possess solid classroom delivery skills related to motivating and capturing the attention of adult learners; must display high energy, confidence, a sense of fun, and the desire to provide a unique and memorable learning experience. A sample presentation will be required.
• Must be motivated, decisive, and a problem solver with excellent time management, leadership aptitude and organizational skills
• Must be a team player
• Must have demonstrated experience in communicating effectively with all levels of management
• Must be able to work varied hours as business needs change (i.e., possible evening and weekend hours)

Responsibilities

• performs audits
• manages the registration work queue errors
• works with the front-line staff doing one/one training, coaching and informational training emails using the results of the WQ errors and Audits

Benefits

• health
• dental
• vision
• life
• disability
• retirement

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED