Learning & Quality Specialist III

Cooper University Hospital•Camden, NJ

2d•$33 - $53

About The Position

The Learning & Quality Specialist III will work in collaboration with the Patient Access Center, Access Business Services, Access Center Management and Cooper Business Leaders (Institute and Ambulatory Stakeholders) to support training and job performance. This individual supports the delivery of exceptional experience to patients, customers, and physicians that contact the Patient Access Center and Access Business Services by designing and maintaining all resources needed by front end users (includes but not limited to training materials, facilitator resources, digital resources, and all content within). The Learning & Quality Specialist III will also be responsible for collaboration with stakeholders such as Revenue Cycle Training, IT, and Leadership in order to design materials/content, assessments, and program evaluations for end users. This includes but is not limited to Epic Training, Operational Training Sessions, Customer Service/Soft Skill Training, Technology Training, & Specialty Training. In addition, the L&Q Specialist III will conduct observations of front-line agents and L&Q facilitators in their environment to identify areas for improvement and suggestions for workflow redesign.

Requirements

0-2 years required
3-5 years preferred
High school or GED required
Bachelors degree preferred
Experience in Teaching/Education or Technology
EPIC credentialing required
Communication – Ability to communicate with patients, trainees, stakeholders, leaders of all levels
Communication – Excellent writing skills; ability to articulate and document expectations and workflow
Technology Proficiency - proficient with Microsoft 365 Office Products including Excel, Powerpoint, and Sharepoint

Nice To Haves

Teacher certification a plus
Cooper Epic Credentialing a plus
Web Design – proficiency with HTML code / Wiki Creation preferred

Responsibilities

designing and maintaining all resources needed by front end users (includes but not limited to training materials, facilitator resources, digital resources, and all content within)
collaboration with stakeholders such as Revenue Cycle Training, IT, and Leadership in order to design materials/content, assessments, and program evaluations for end users
conduct observations of front-line agents and L&Q facilitators in their environment to identify areas for improvement and suggestions for workflow redesign