Learning Operations Specialist

Southwest Airlines • Dallas, TX

1d • Onsite

About The Position

Southwest Airlines promises to provide Employees with equal opportunity for learning and personal growth. The Learning Operations Specialist provides Legendary Customer Service by serving as a liaison between Southwest University’s vendors, System Support Teams, Learners, and Instructors. This role manages everything behind the scenes including class builds, rosters, general learning management system (LMS) support, and compliance tracking, so the training reaches the right people at the right time. The Learning Operations Specialist is detail-oriented and has strong communication skills and looks forward to driving their own career with Heart. The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours. We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Requirements

• Knowledge of principles and processes to execute tasks and assist Customers in anticipating/mitigating impacts to ensure project success and Customer Satisfaction
• Knowledge of supporting business functions, event management, or training operations across multiple work groups
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems with attention to detail
• Skilled in quickly adapting to new technology and business processes
• Ability to be decisive and act quickly in a collaborative environment while understanding the implications of new information to ensure an optimal solution
• Ability to prioritize and manage multiple efforts efficiently while working under tight deadlines and maintaining high levels of Customer Service and Hospitality
• Ability to interact confidently with all levels of the organization using excellent oral and written communication skills
• High School Diploma or GED
• Intermediate-level experience, fully functioning broad knowledge in Customer Service
• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines

Nice To Haves

• Experience with SumTotal
• Experience with airline Ground Operations
• Experience with adult learning

Responsibilities

• Maintain Employee training records to ensure all individuals remain legal to work
• Provide Instructor and Learner training compliance reporting to Departments, Leadership, and governmental agencies as required
• Plan, coordinate, and execute moderate to complex logistical support for local and system-wide training efforts to ensure seamless SWA U class operations
• Manage Learner and vendor logistics issues, quickly working through them to resolution
• Maintain strong relationships with all SWA U Teams, Business Partners, and vendors
• Ensure accurate process documentation in SWA U policy and procedure manual
• Audit and process invoices to ensure accurate reconciliation of all charges and maintain alignment with departmental budget projections.
• Recommend budget adjustments to Leadership as necessary based on Company hiring/training projections.
• Compile data and prepare special reports with speed and accuracy
• Provide coordination to assist the operation of all SWA U Teams in TOPS and at remote locations.
• Assist Senior Leadership to ensure consistent/timely execution of projects, business, and training support
• May perform other job duties as directed by Employee’s Leaders

Benefits

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit
• Competitive health insurance for you and your eligible dependents (including pets)
• Southwest offers health plan coverage options that start from the very first day of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees