Learning Operations Coordinator - PT

ALLIANCE SAFETY COUNCIL • Baton Rouge, LA

120d

About The Position

The Learning Operations Coordinator provides operational and administrative support to Learning Innovation teams. Coordinators organize, coordinate, and analyze learning programs delivered both synchronously and asynchronously. Responsibilities include, but are not limited to: Planning and executing concise and efficient administrative functions of learning programs, including administration of online courses, digital classrooms, digital course materials, and producing in live online training environments such as Zoom/Teams. Administering student registration for learning programs, including verifying pre-requisites, processing confirmations, cancellations, and waitlists, and coordinating payment processing with the accounting team. Coordinating effective program operations between Learning Innovation, instructors (when applicable), students, and/or other internal teams within Alliance Safety Council or external teams at authorized training partners. Communicating to any applicable stakeholder throughout the learning program’s delivery, including troubleshooting, analyzing, and reporting cycles for online, Instructor-Led, and blended learning experiences.

Requirements

• Must have 1+ years of experience with learning administration technologies such as learning management, registration, scheduling, digital classroom, and web conferencing software.
• Must be competent in spreadsheet software such as Microsoft Excel.
• Must be competent in all functions of the standard issued Alliance Safety Council computer software.
• Demonstrate strong critical thinking skills, superior attention to detail, strong written and verbal communication skills, and proven technology aptitude.
• Post-high school education in a closely related field (training and development, human resources, business operations, etc.) is required; experience may be considered in lieu of education.

Nice To Haves

• 4 year degree + exposure to an adult learning environment.
• 2 year degree + 2+ years' experience in an adult learning environment.
• High school or equivalent education and 5+ years' experience in an adult learning environment.

Responsibilities

• Plans and executes concise and efficient administrative support to learning programs, including online, instructor-led, and blended learning experiences, ensuring all deadlines are met.
• Administers student registration for learning programs, including verifying pre-requisites, processing confirmations, cancellations, and waitlists, and coordinating payment processing with the accounting team.
• Communicates to applicable Learning Innovation stakeholders throughout a learning program’s delivery, including troubleshooting, analyzing, and reporting cycles for learning programs.
• Coordinates all essential training logistics tasks for instructor-led and live online courses from start to finish, including administration of digital classrooms, distributing digital course materials, preparing class documentation, and issuing digital credentials.
• Ensures accurate submission of post-course paperwork and reporting, including maintaining copies of course paperwork, student grades and end-of-course reflections upon completion.
• Acts as an LMS administrator for functions such as course scheduling, course upload, course maintenance, reporting, and other operational tasks that support learning programs.
• Acts as a producer in live online training environments such as Zoom/Teams by providing technical instructions, monitoring participation, and distributing follow-up directions.
• Understands and complies with program requirements and procedures set by governing entities such as OSHA, ARSC, and ASC Signature Program Guidelines.
• Compiles reporting data for OSHA Training Institute Education Center and administers the Outreach Training Program, including card requests and monitoring activities.
• Monitors and works Tier 3 support cases through to resolution.
• Assists the Learning Operations team in documenting and fine-tuning standard operating procedures and process improvements.
• Conducts special projects, including recertification, room rentals, and Incumbent Worker Training Program registrations, as needed.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees