About the position
The Learning & Onboarding Manager is responsible for managing and coordinating the onboarding experience for all new MJ Employee Benefits (EB) Client Experience and Value Proposition Associates. This role ensures a seamless integration process, oversees technical learning, and aligns new hire training initiatives with the broader MJ Learning & Development Framework. This position is integral to the overall employee experience, ensuring new hires feel engaged, supported, and prepared for success in their roles. The Learning & Onboarding Manager collaborates with department leaders, learning & development professionals, and HR teams to refine learning strategies and develop best-in-class learning programs. The role requires a strategic thinker with a passion for employee development, strong organizational skills, and the ability to manage multiple onboarding programs across different office locations.
Responsibilities
- Oversee the onboarding process for all new Client Experience and Value Proposition Associates in Employee Benefits
- Coordinate onboarding activities across all offices to ensure a consistent and seamless experience
- Act as the primary liaison between new associates and internal stakeholders to facilitate smooth transitions
- Ensure onboarding activities are aligned with company culture and values
- Oversee and coordinate process training delivery for new hires and promotional transitions ensuring alignment with business objectives
- Create, manage, and coordinate role-based technical learning programs to support career path progression
- Implement best practices for adult learning and knowledge retention in learning programs
- Monitor and enhance learning effectiveness through assessments, feedback, and continuous improvement
- Act as a subject matter expert in employee benefits learning, ensuring new hires develop competency in their roles
- Design and implement technical learning programs that enhance knowledge in employee benefit client experience and value propositions
- Stay up to date with industry trends and regulatory requirements to ensure learning remains relevant and effective
- Partner closely with the Training & Development team to ensure employee benefits technical learning aligns with the broader MJ Learning & Development Framework
- Work with department leaders to ensure learning programs support business goals and associate development
- Leverage technology and digital learning tools to enhance learning delivery and accessibility.
Requirements
- Bachelor’s degree
- Experience in Employee Benefits, Insurance, or a related industry required
- Experience in training, onboarding, or learning & development preferred
- Strong knowledge of learning methodologies, instructional design, and adult learning principles preferred
- Demonstrated ability to manage multiple projects and coordinate across different teams and locations
- Excellent verbal and written communication skills, including client presentations and stakeholder engagement
- Proficiency in learning management systems (LMS) and digital learning tools preferred.
Nice-to-haves
- Certifications in Learning & Development or Instructional Design preferred
