Learning/OD Analyst II

Conduent • Orlando, FL

187d • $67,000 - $77,000

About The Position

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Requirements

• High School Diploma
• 2 or more years of E-Learning tech support experience.

Responsibilities

• Performing user-related tasks in SuccessFactors Cloud LMS including curriculum assignment, forced completion of content objects, and assignment of alternate job codes.
• Providing frontline e-learning tech support to users.
• Diagnosing issues and selecting the right mitigation, escalating when needed.
• Communicating professionally with users experiencing technical issues.
• Recording information on each incident for the purpose of identifying trends.
• Updating knowledge articles based on evolving information.
• Proactively sharing concerns with team and making recommendations where appropriate.
• Working with corporate LMS team for system issues and updates.
• Building curricula, items, and content objects in the LMS.
• Supervise team of 6.
• Interact directly with the client.

Benefits

• Health insurance coverage
• Voluntary dental and vision programs
• Life and disability insurance
• Retirement savings plan
• Paid holidays
• Paid time off (PTO) or vacation and/or sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED