Learning Multimedia Designer

Intercom•Chicago, IL

78d•Hybrid

About The Position

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? Intercom's Customer Education team is building the learning experiences that will enable our customers to transform themselves into AI-first companies. As Intercom's first Learning Multimedia Designer, you will be the visual storyteller for our customer education content. You will sit at the intersection of product and education, transforming technical concepts into engaging, high-quality video tutorials that help our customers master the Intercom platform and the underlying skills they need to achieve their desired outcomes. As the first of this type of role, you will have a unique opportunity to influence the style, process, and tech stack of our production process. Consequently, we're looking for someone who can up-level our quality, is excited to experiment with AI tooling, and thrives in a rapidly changing business environment. If that's you, please apply!

Requirements

5+ years of experience in production of external learning content ideally in a fast-paced tech environment.
A portfolio demonstrating strong video production, motion graphics, and instructional design principles.
Deep expertise with the Adobe Creative Suite (specifically Premiere Pro and After Effects).
Working knowledge of production studio operations, including audio and video recording equipment, lighting techniques, and basic set design and aesthetics.
Proven ability to translate complex, technical product concepts into clear, digestible, and visually engaging designs and animations.
Experience developing and maintaining a consistent visual brand style across all video assets.
Strong understanding of learning best practices and how multimedia elements influence learner retention and engagement.
Strong understanding of the latest AI production technologies such as HeyGen and Nano Banana.

Nice To Haves

Experience with content authoring tools to assist with visuals and the design of online courses is preferred but not required.

Responsibilities

Produce engaging educational content that drives business outcomes and helps our customers achieve a high return on their investment with Intercom.
Collaborate with Learning Experience Designers end-to-end to produce the most impactful videos possible. We work as one team from start to finish and not with a waterfall approach.
Design effective visuals to increase learner retention of abstract and technical concepts.
Create beautiful and tasteful animations that maintain learner attention.
Improve the production process and video quality through AI tooling, rich feedback culture, and engagement data analysis.