Learning Manager, Disney Vacation Club

Disney • Celebration, FL

105d • Remote

About The Position

At Disney Vacation Club, we believe learning is key to creating magical experiences for our Members and Guests. Our Learning & Development team designs and delivers innovative learning solutions that support business goals and inspire Cast excellence. As part of this dynamic team, the Learning Manager plays a vital role in delivering high-impact training programs that support onboarding, systems knowledge, and ongoing development. This role facilitates learning experiences across multiple formats—virtual, in-person, and self-paced—and works closely with partners to ensure our Cast Members are set up for success from day one. You will report to the Manager, Learning & Development. This is a Full-Time role.

Requirements

• 1+ years of leadership experience, or experience leading people in a coordinator or lead capacity
• 3+ years of facilitation experience for audiences of various sizes, whether in-person or through virtual platforms for various formats: Long-format programs (spanning several weeks) and Short-format programs (single day or multi-part series)
• Proven ability to tailor facilitation style to meet different audiences and a variety of learning experiences
• Strong project management, organizational, and communication skills, with proven experience managing multiple priorities
• Ability to collaborate with partners, peers, and clients to apply expertise and propose innovative solutions
• Advanced proficiency in Microsoft 365 tools
• Demonstrated system proficiency and ability to quickly learn and apply technology tools
• Initiative to take action to resolve issues, accomplish tasks, and improve efficiency
• Experience maintaining confidential information
• Ability and flexibility to work at home or on property as needed, as well as across time zones and onsite locations
• Have the ability to travel domestically

Nice To Haves

• 3+ years of facilitation experience with Disney
• 3+ years of leadership experience with Disney
• Prior experience in adult training, learning, and development
• Previous experience in quota-based Sales and/or Call Center environments
• Professional certification or affiliation related to improving human performance
• Experience using Instructional Design theories and/or applications to enhance learning experiences
• Experience with systems: AMI/Disney Vacation Club Booking Suite, Guest Service Suite, a la carte, Salesforce (MeRLIN), Horizon, Ownership Management System, Seaware Touch, Avaya, ConnectSmart
• Proven knowledge of the DVC and Disney products
• Knowledge of the Counselor Salesperson (CSP) process
• Florida Real-estate License

Responsibilities

• Facilitate engaging learning programs for Cast Members at all levels, with a focus on onboarding frontline roles
• Deliver a variety of learning experiences including scripted and/or inspirational content through long and short format classes
• Deliver training in various formats, including instructor-led (ILT), virtual instructor-led (VILT), hybrid, and asynchronous learning
• Manage classroom by holding Cast accountable to expectations and providing feedback
• Set up and break down room and respond to building/technology concerns, as needed
• Lead projects independently and/or in collaboration with peers and partners related to onboarding, ongoing training, and content updates
• Conduct training administration functions such as summarizing rosters, post-session follow up emails, reports, and general communication
• Maintain and update internal onboarding resources such as Smartsheet checklists, class materials, and other training assets
• Partner with peers and business stakeholders to ensure training aligns with operational goals and learning objectives
• Follow all training processes and protocols established by leadership consistently and effectively across all delivery formats
• Establish and develop relationships with peers, clients, stakeholders, and key partners
• Mentor, train, and develop less experienced Learning Managers
• Contribute to a collaborative, high-performing team culture

Benefits

• Health and savings benefits
• Educational opportunities
• Special extras that only Disney can provide

What This Job Offers

• Job Type: Full-time
• Industry: Motion Picture and Sound Recording Industries
• Education Level: Bachelor's degree