Learning Management System (LMS) Administrator

Milliman-posted 3 months ago
$65,200 - $125,040/Yr
Remote • Tampa, FL
Professional, Scientific, and Technical Services
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The Learning and Development (L&D) Team at Milliman Global Corporate Services (GCS) is seeking a detail-oriented and proactive Learning Management System (LMS) Administrator. This role will be responsible for the administration, support, and maintenance of our LMS (Absorb), while overseeing the coordination of learning programs in conjunction with the L&D Coordinator and managing contractual relationships with L&D vendors. The ideal candidate will ensure seamless learning operations and contribute to the ongoing development of our workforce.

  • Manage day-to-day operations of the LMS, including systems configuration, data flow and integration with other company systems, curricula, catalogs, learner assignments, troubleshooting, and reporting.
  • Act as the primary liaison with the LMS vendor (Absorb) to plan for product releases and system enhancements, as well as identify opportunities for continuous improvement.
  • Manage other technologies used in the communication and delivery of interactive programming, to include SharePoint, Teams, Zoom, and other virtual learning platforms, as well as course development software such as Canva, Articulate360, and more.
  • Manage access and permissions.
  • Establish and maintain governance protocols for LMS management and use by power users/admins throughout Milliman.
  • Act swiftly to manage system challenges or unexpected issues with internal clients.
  • Consult with practices for learning or compliance learning paths.
  • Provide technical support and training for LMS users and administrators as needed.
  • In partnership with L&D team, maintain learning calendar.
  • Collaborate with L&D Coordinator to schedule, administer, and track learning sessions, courses, and programs.
  • Coordinate with Events and Internal Communications teams for the communication and execution of core learning programs and L&D portions of company forums and meetings.
  • Monitor attendance/completion, feedback, and contribute to evaluation of learning effectiveness.
  • Serve as a primary point of contact for L&D vendors.
  • Track department expenses, process and track invoices, ensuring timely payment and budget adherence.
  • Coordinate with vendors to schedule training sessions and ensure delivery meets company standards.
  • Manage L&D processes and policies, ensuring they are kept up to date.
  • Maintain all SOPs and instructions related to the LMS.
  • Manage the L&D inbox, in partnership with the L&D coordinator and other team members.
  • Bachelor's Degree in a related field.
  • Minimum of 3 years of LMS management experience (Absorb or similar platform) in a complex corporate structure.
  • Previous experience creating training dashboards and tracking metrics.
  • Expert proficiency in MS Office 365.
  • Demonstrated ability to engage with end-users and stakeholders with patience, professionalism, and curiosity.
  • Superior organization and communication skills.
  • Excellent planning and documentation skills with meticulous attention to detail.
  • Strong process orientation, with the ability to recommend and implement changes for process improvement.
  • Knowledge using SCORM and API integrations.
  • Proficiency with PowerBI or other data analysis tools.
  • Medical, Dental and Vision - Coverage for employees, dependents, and domestic partners.
  • Employee Assistance Program (EAP) - Confidential support for personal and work-related challenges.
  • 401(k) Plan - Includes a company matching program and profit-sharing contributions.
  • Discretionary Bonus Program - Recognizing employee contributions.
  • Flexible Spending Accounts (FSA) - Pre-tax savings for dependent care, transportation, and eligible medical expenses.
  • Paid Time Off (PTO) - Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.
  • Holidays - A minimum of 10 observed holidays per year.
  • Family Building Benefits including Adoption and fertility assistance.
  • Paid Parental Leave - Up to 12 weeks of paid leave for employees who meet eligibility criteria.
  • Life Insurance & AD&D - 100% of premiums covered by Milliman.
  • Short-Term and Long-Term Disability - Fully paid by Milliman.
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