Learning Management System Administrator

Post Consumer Brands • Lakeville, MN

1d

About The Position

The LMS Administrator is responsible for day-to-day operations and maintenance of the Learning Management System and the overall deployment, tracking and retention of company-wide training courses and records. This role is pivotal to ensuring a seamless learning experience for employees by overseeing course deployment and tracking, user management, system configuration, project management, program coordination, and reporting.

Requirements

• Bachelor’s degree in education, business, human resource management, or related field preferred.
• 5-7 Years experience administering a learning management systems such as SumTotal, Cornerstone, Canvas, focusing on course management, program coordination and learner support.
• Experience managing SCORM/xAPI courseware, eLearning tools, and third-party integrations.
• Project management experience to oversee course delivery, program coordination, system improvements and optimization.
• Experience with instructional design and instructional design software (Articulate).
• Excellent program solving skills with the ability to provide technical support to non-technical users.
• Technical Proficiency
• Communication Skills
• Problem Solving
• Detail-Oriented
• Adaptability
• Project Leadership
• Instructional Design Collaboration
• Platform-Specific Expertise
• Ability to be Agile – Moving quickly and adapting to changes in real-time
• Ability to be Simple – Simplifying the complex to enable efficiency and a better user experience

Responsibilities

• Oversee and implement system upgrades, patches, and configuration changes to enhance overall performance.
• Evaluate and analyze current systems, recommend data integration improvements and facilitate the execution of enhancements and system security measures.
• Assess current system for deficiencies and recommend enhancements to optimize functionality.
• Participate in learning technology RFP, vendor selection and new vendor implementation and optimization efforts. Acts as primary administrator and super-user.
• Stay current with emerging trends and best practices in learning technologies; recommends enhancements to system functionality and user experience.
• Generate, analyze, and distribute reports to track user activity, course completion, system performance, and usage trends.
• Serve as super-user for LMS data and reporting capabilities
• Teaches others how to run basic/operational reports
• Partners with Director of L&D to optimize metrics, reporting, and dashboard capabilities
• Stays up to date on system enhancements and emerging trends in LMS reporting and analytics
• Identify and implement continuous improvement opportunities based on analytics and user feedback.
• Upload, organize, and maintain eLearning course offerings, blended learning solutions, curriculum and facilitator resources.
• Collaborate with instructional designers and instructors to structure courses, test software (SCORM content), track assignments, and optimize functionality.
• Serve as a champion of content management best practices (content naming conventions, storage practices, content maintenance/updating/decommissioning, etc.)
• Manage, track and maintain user records for enrollments and completions.
• Create and maintain user support resources.
• Provide front-line technical support for learners and staff, troubleshooting access, usability, and content delivery issues.
• Coordinate with IT for system-level or external integration issues, and assist in evaluating hardware and software needs.
• Serve as technical lead for post-acquisition integration of LMS users, historical data and historical content.
• Serve as primary administrator; onboarding and providing ongoing support to field administrators
• Integrate third-party systems and users to provide a seamless digital ecosystem.
• Leads projects related to LMS integration, optimization, troubleshooting, training and user support. Serves as key technical coordinator to align systems and people.
• Strong project management skills with attention to detail and the ability to manage multiple priorities. Develops and maintains user documentation, SOPs, and technical guides to support system adoption and user success.
• Serve as collaborator and backup for learning technology management, including software subscriptions, curated content.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees