Learning Experiences Operator

Next Shift Learning•Los Angeles, CA

26d•Hybrid

About The Position

Next Shift Learning (NSL) builds equitable pathways for non-traditional adult learners through practical, project-based workforce training. We partner with leading organizations to design and deliver learning experiences that prepare early-career talent for high-growth industries. Each summer, we support a leading technology client in delivering a multi-month accelerated learning program that equips community college students with technical and professional skills for entry into the tech industry. NSL is seeking an experienced Learning Experiences (LX) Operator to own and execute the operational and logistical functions of our most high-visibility and longest-running client program. This role requires humility, sound judgment, strong ownership, and the ability to move work forward quickly and accurately while navigating complexity. You will lead workflows, manage logistics, anticipate challenges, and maintain excellence across all operational deliverables. You ask clarifying questions early, surface risks proactively, and balance multiple priorities. Strong communication and relationship management skills are essential, along with the ability to work independently and reliably meet deadlines. The LX Operator will collaborate closely with the Senior Manager of Learning Experiences and client stakeholders to ensure efficient program execution, implement operational improvements, and maintain consistent oversight.

Requirements

Bachelorâs degree or relevant experience in Business, Project Management, Education, or related fields.
5 to 7 years of experience managing programs end-to-end, including organizing external-facing public recruitment events and capstone celebrations
Demonstrated ability to work on complex, multi-stakeholder projects.
Strong written, verbal, and client-facing communication skills.
Experience with project management tools (Asana preferred).
Skilled in workflow prioritization and operational decision-making.
Experience implementing processes that improve program efficiency.
Familiarity with virtual/hybrid learning tools and platforms.
Thrives working independently in a team environment.

Nice To Haves

Experience in mentorship programming, workforce training, or tech-focused education (preferred).

Responsibilities

Execute the full operational lifecycle of the client program, including recruitment, onboarding, curriculum delivery, mentorship, and industry exposure.
Manage and optimize the learning experience tech stack (Lever, Zoom, Mailchimp, Google Classroom, Slack).
Update and refine the volunteer engagement strategy to align with curriculum and participant experience goals.
Support the Teaching Team with participant selection, onboarding logistics, and meeting program deadlines.
Monitor day-to-day program execution and provide timely operational support.
Lead planning and logistics for major events, including the Alumni Reunion, Partner Luncheon, and Final Showcase.
Manage outreach and onsite coordination for 50+ volunteer engagement events.
Facilitate debriefs with participants, instructors, and partners to inform future program improvements.
Own all operational workflows, approvals, and dependencies.
Identify and resolve operational gaps quickly; implement solutions without waiting for escalation.
Lead client-facing calls to align on deliverables, surface risks, and communicate updates.
Draft and refine external-facing communications, including email outreach and partner updates.
Maintain documentation and knowledge transfer processes to support team onboarding and transitions.