Learning Experience Specialist

Virtru•Washington, DC

About The Position

While the rest of the security industry obsesses over locking data down to prevent it from being lost or stolen, we're doing something fundamentally different at Virtru. We're setting data free so that you can intentionally share it with others, but without sacrificing security, privacy, or control. We've created both a suite of powerful data protection applications and an open platform that's sparking an ecosystem of innovation. Through the Trusted Data Format (TDF) open standard, we're not just protecting data; we're creating a new paradigm where security enables sharing rather than preventing it. Think of us as the Android of data protection: a robust platform with an open core that developers and partners can build upon, coupled with our own best-in-class applications that showcase what's possible when you reimagine security from the ground up. Backed by Iconiq Capital, Bessemer Venture Partners, Foundry Capital, and Tiger Global, we're helping Fortune 500 companies and government agencies discover that true data security means having the freedom to share, collaborate, and innovate — without compromise. Virtru's Technical Training team is scaling to meet the demands of our growing Data Security Platform (DSP) ecosystem — spanning customers, partners, and internal Virtruvians. We operate on a T-shaped competency model where everyone maintains a strong generalist foundation (50-70%) while developing deep specialized excellence (30-50%) in a specific domain. This ensures resilience, velocity, and quality without creating silos. As the Learning Experience Specialist, you'll join as the content production engine of the team — focusing 60% on on-demand content creation and multimedia learning (video production, self-paced modules, content repurposing) and 40% on LMS operations and program coordination (administration, logistics, learner support). Working closely with the Director of Training and the Technical Curriculum Developer, you will transform complex technical concepts into engaging, scalable video-based learning experiences that accelerate customer and partner enablement as well as global reach. Your multimedia production expertise, operational execution (LMS administration, logistics coordination, learner support), curriculum development and facilitation of training sessions ensures production velocity never compromises learner quality or technical accuracy.

Requirements

3–5 years of experience in one or more of the following:
Learning & development, instructional design, training coordination, technical support, customer success, sales engineering, or similar enablement‑adjacent roles.
Demonstrated ability to organize complex information and turn it into clear, simple artifacts (slides, guides, SOPs, checklists, or basic training materials).
Strong project coordination and follow‑through skills — you can track multiple workstreams, manage details, and keep stakeholders informed.
Comfortable working with technical concepts (cloud, SaaS, security, or dev tools) even if you’re not yet an expert; you’re willing to dig in, ask questions, and learn.
Excellent written and verbal communication skills, with the ability to adjust your style for technical and non‑technical audiences.
High comfort with modern collaboration tools (Google Workspace, Slack, Zoom, Jira, Confluence, etc.).

Nice To Haves

5–7+ years in technical curriculum development, technical training delivery, or deeply technical enablement roles.
Familiarity with data governance, access control models, policy-as-code, or DLP/classification frameworks.
Exposure to DevOps tooling, CI/CD, Infrastructure as Code tools (Terraform, CloudFormation, Azure ARM), containers (Docker/Kubernetes), or modern deployment workflows.
Familiarity with programming or experience reading code snippets (e.g., Go, Java, JavaScript, Python, PowerShell, Bash) to support SDK-related training content.
Experience collaborating with engineering, product, and support teams.
Strong writing, editing, and instructional design skills.
Self-starter mindset — comfortable operating in ambiguity and building structure from the ground up.

Responsibilities

Video Production & Editing
Script, record, and edit training videos and product demos using tools like Camtasia, Loom, and Descript
Convert ILT/VILT session recordings into modular on-demand content (5-10 minute segments optimized for self-paced learning)
Produce scenario-based video content with visual consistency, branding standards, and accessibility features (captions, transcripts)
Self-Paced Module Development
Build microlearning assets (15-30 minutes) with interactive assessments, quizzes, and quick-reference guides aligned to the DSP Learning Architecture
Design engaging learning experiences that apply adult learning principles and scenario-based instruction
Create job aids, runbooks, and visual reference materials that support on-the-job application
Content Conversion & Repurposing
Transform existing ILT materials (slides, facilitator guides, recordings) into asynchronous learning experiences
Repurpose Bootcamp content into a scalable on-demand library
Rationalize and modernize legacy training materials across multiple repositories (GitHub, Google Classroom, Secure Share, etc.)
Learner Experience Design
Apply instructional design fundamentals to create intuitive, learner-friendly content navigation and flow
Design assessments that validate learning and provide meaningful feedback
Gather and analyze learner feedback to continuously improve content effectiveness
LMS Implementation, Administration & Content Publishing
Support LMS implementation and rollout activities in partnership with the Director of Training and IT
Manage day-to-day LMS administration including:
Publishing SCORM/xAPI content packages
Creating courses, learning paths, and catalogs
Managing learner enrollments, groups, and access permissions (customers, partners, Virtruvians)
Generating reports and analytics dashboards to track completion rates, engagement, and learning outcomes
Maintain content version control and ensure the right audiences see the right material
Support migration of existing training materials into the LMS
Training Logistics & Operational Coordination
Manage ILT/VILT scheduling, invitations, reminders, and learner communications
Coordinate Partner Bootcamp logistics and learner support
Track training initiatives in Jira, including content development, reviews, updates, and migrations
Serve as point of contact for learners seeking access, troubleshooting, or navigation support
Curriculum & Program Support
Assist with course outlines and curriculum structure
Conduct learner interviews and feedback analysis to inform content priorities and design decisions
Peer-review training materials for clarity, learner usability, visual consistency, and instructional quality
Support standardized intake and prioritization processes for training requests
Training Delivery Support
Co-facilitate ILT/VILT sessions as producer/co-facilitator, providing demo backup and Q&A support
Host webinars, lunch-and-learns, and orientation sessions for internal and external audiences
Collaborate on internal Virtruvian technical onboarding initiatives
Gather session feedback and CSAT data to drive continuous improvement

Benefits

A Flexible PTO policy — we strongly encourage you to take time off (in addition to 14 holidays) to ensure that you are getting the proper time needed to unplug and recharge.
A $1,500 annual Learning & Development Stipend focused on providing you the resources to continually learn and professionally grow.
Frequent company-sponsored team celebrations that provide ample opportunities to connect with teammates and be social!
Access to an Employee Assistance Program
Access to Headspace, a mental health app tailored to your specific needs.
A flat 3% contribution to your retirement account
A high degree of flexibility — Have an appointment, errand, or family emergency to take care of? Hop to it! We give you the time and space to take care of you and your own first.
Competitive compensation
Generous parental, medical, and bereavement policies
401K contribution and stock options
Full medical, dental, and vision benefits
New Hire Swag and IT Welcome boxes
Structured semi-annual 360° performance reviews