Learning Experience Manager - Emergency Response (onsite - Phoenix or Detroit)

TaskUs • Chandler, AZ

95d

About The Position

The Learning Experience Manager will create and maintain a positive and professional learning environment in the organization. This role involves designing and expanding training and development programs aligned with product-specific training methodologies and initiatives. The manager will coordinate, organize, and implement all training programs, ensuring the success of new hire training and onboarding programs. They will work closely with Learning Experience Leaders, managing a team of up to 8 Learning Experience Leaders as direct reports, and collaborate with other site managers to ensure the quality of all programs and deliver world-class training for all teammates and future leaders.

Requirements

• High School Diploma or GED required.
• Four-year college degree (preferred) in a related field like industrial or applied sciences.
• Five years of previous training experience.
• Two years of previous management experience, preferably in training or learning development.
• Two years of previous BPO experience, preferably.
• Two years of previous technical support experience and/or emergency coordination.
• Strong written and verbal communication skills.
• Strong coaching and mentoring skills.
• Proficient in Microsoft Office and Google Suite applications.
• Ability to work on a flexible schedule including weekends, holidays, evenings, and long hours.

Nice To Haves

• Strong interpersonal, conflict management, and mentoring skills.
• High energy, enthusiastic, motivational training style.
• Strong organizational, planning, project management, problem resolution, communication, presentation, facilitation, and influencing skills.

Responsibilities

• Maintain a training schedule for assigned sites and/or GEOs.
• Update spreadsheets for rosters for assigned sites and/or GEOs.
• Create seats for new learning experience staff, including updated job descriptions, duties, and pay ranges.
• Interview for new learning experience staff, focusing on skillset and culture.
• Onboard learning experience staff with an overview of TaskUs culture and job expectations.
• Set job expectations with learning experience staff, including policies and procedures.
• Grade learning experience staff on training skill sets and assess KPIs.
• Develop learning experience staff and leadership with education and certifications.
• Observe learning experience staff during training classes and conduct evaluations.
• Provide effective coaching and feedback for the development of learning experience staff.
• Provide KPIs and standards for each quarter for learning experience staff.
• Document information on each learning experience staff member.
• Receive and analyze training evaluation forms to identify trends and improve training.
• Create and maintain training methodologies for the learning experience department.
• Develop training courses to further educate current employees.
• Maintain strong communication with Recruiting and Operations.
• Ensure accountability in the safety and health management system.
• Continuously improve training programs and other learning opportunities.

Benefits

• Competitive industry salaries.
• Comprehensive benefits packages.
• Support for internal mobility and professional growth.
• Inclusive environment and positive community impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees