Learning Experience Designer II

Edward Jones • Tempe, AZ

75d

About The Position

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500 company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns. Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging. People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career. The Learning Experience Designer II is responsible for the design, development, curation, and delivery of multi-modal high-performance learning experiences that build learner capabilities, drive behavior change, and result in the achievement of business and performance outcomes. In this role, you will enable a culture of continuous learning through human-centered learning and performance design.

Requirements

• Master's Degree (or equivalent experience) in Education, Organizational Psychology, Human Capital Management, or related field.
• 3+ years of proven experience designing, developing, and curating learning and performance experiences that achieve business objectives.
• 1+ years of proven experience developing adaptive and/or interactive multi-modal learning and performance solutions.
• Advanced knowledge of Learning Sciences, Instructional Design, Modern Learning Experience Tools and Methodologies.
• Demonstrated proficiency creating learning and performance experiences with Adobe Captivate, Articulate Storyline and Rise, Vyond, Audacity, and Adobe Creativity Cloud.
• Proven experience successfully designing practice- and application-based learning and performance experiences using techniques such as role plays, practice scenarios, case studies, and academies.
• Proven experience using Design Thinking and User Experience Research Principles and Methodologies to develop learning and performance experiences.
• Proficient understanding of the Finance Services Industry.
• Advanced facilitation skills, including the ability to present to executive leaders; the ability to adapt learning experiences to situational needs; and the ability to explain complex concepts to audiences with a variety of backgrounds.
• Advanced verbal and written communication skills, including the ability to moderate virtual communication channels.
• Proven ability to collaborate with a wide variety of colleagues, employing diplomacy to achieve outcomes.
• Applied understanding of Systems Thinking, Root Cause Analysis, and Problem-Solving Methodologies to recommend learning solutions.

Responsibilities

• Partner with Learning and Development colleagues, end-users, stakeholders, and leaders to design, develop, curate and deliver impactful, fit-to-purpose learning and development experiences that achieve business outcomes while building learners' intrinsic motivation to continuously learn and improve.
• Anticipate and recommend opportunities to optimize learning experiences with a particular emphasis on skill practice and application using a variety of tools and techniques, including scenario-based learning design, intensive case studies, and academies.
• Build learner capabilities and drive behavioral change using a learner-centered creative design process that involves conducting learner research, co-creating with end-users, prototyping learning experiences that achieve performance outcomes, and ensuring first-time quality at speed and scale.
• Design and develop adaptive multi-modal learning experiences that accelerate learner adoption through a focus on moments that matter applications and activities that enable performance-based outcomes while protecting learner mindshare through careful curation.
• Collaborate on the development of learning measurement plans; leveraging the resulting learning insights and measurement reports to monitor, maintain, and optimize learning experiences.
• Serve as a member of dynamic, autonomous, matrixed teams responsible for the end-to-end implementation of projects in a fast-paced, challenging environment with multiple, competing priorities.
• Effectively facilitate the delivery of learning experiences, including in-person and virtual development sessions, workshops, and discussion boards.
• Confidently lead design, development, validation, and user experience research sessions to create the conditions for iterative learner-centered design, resulting in first-time quality at scale.
• Stay current on research and practices in Learning & Development, experimenting with new applications and processes to optimize learning experiences.
• Perform other duties as assigned.

Benefits

• Medical and prescription drug coverage.
• Dental and vision insurance.
• Voluntary benefits (such as accident, hospital indemnity, and critical illness).
• Short- and long-term disability coverage.
• Basic life and basic AD&D coverage provided at no cost to associates.
• 401k retirement plan.
• Tax-advantaged accounts: health savings account, and flexible spending account.
• Ten paid holidays.
• 15 days of vacation for new associates beginning on January 1 of each year.
• Sick time, personal days, and a paid day for volunteerism.
• Eligibility for bonuses and profit sharing.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: Master's degree