Learning Experience Designer I, Customer Education

JAMF • Austin, TX

73d • $55,100 - $117,400

About The Position

The Learning Experience Designer 1, Customer Education (LXD 1) collaborates with members of the Customer Education team to design, build, and maintain learning experiences for Jamf customers. The LXD 1 will need to manage time, toolsets, and key stakeholder interests to create engaging, relevant, and effective training. This role cooperates with instructional designers on the Customer Education team, members of Product Development and Delivery (PD&D), and Jamf as a whole. The LXD 1 will work under the guidance of the Manager, Customer Education. This role is offered as remote in Minneapolis, MN; Eau Claire, WI; and Austin, TX. You may be required to work periodically at a Jamf office or collaborative work location with other Jamf employees in your area for certain events or moments that matter.

Requirements

• Minimum of 2 years technical understanding of macOS, iOS, iPadOS, and tvOS (Required)
• Minimum of 1 year technical use of Jamf's product portfolio - Now, Pro, School, Connect, or Protect (Required)
• Minimum of 1 year of teaching, instructional design, or equivalent experience (Required)
• Minimum of 1 year of video production and/or audio engineering (Required)
• Minimum of 1 year of screen capture, screen recording, or Keynote creation (Required)
• High School Diploma or equivalent (Required)

Nice To Haves

• Minimum of 1 year creating content in an LMS or CMS (Preferred)
• Minimum of 2 years working on a team providing customer training or support (Preferred)
• Experience with scripting languages (bash, zsh) for automation and device management (Preferred)
• Background in cybersecurity, threat detection, or endpoint security, particularly with Jamf Protect (Preferred)
• Jamf Certified Associate, Tech, or Admin (Preferred)
• A combination of relevant experience and education may be considered

Responsibilities

• Develop and maintain learning experiences for instructor-led, virtual instructor-led, and/or online training formats to support customer training.
• Organize time, projects, and meetings with tools like Jira, Confluence, Slack, Dropbox, and Microsoft 365.
• Upload, organize, and maintain files with a content management system, learning management system, Dropbox, YouTube, and Wistia.
• Communicate proactively with CE colleagues, Jamf stakeholders, and customers to evaluate and work toward key performance indicators.
• Review, test, and analyze Jamf and Apple beta releases to gauge their impact on CE learning experiences.
• Provide constructive feedback to other content creators to ensure quality, a unified voice, and consistent outcomes.
• Occasionally lead or assist with customer training to evaluate new content and improve the overall experience for customers.
• Adjust and organize workload as necessary to meet timelines and Jamf initiatives.
• Perform all job responsibilities in alignment with the core values, mission, and purpose of the organization.

Benefits

• Named a 2025 Best Companies to Work For by U.S. News
• Named a 2025 Newsweek America's Greatest Workplaces for Mental Well-being
• Named a 2025 Newsweek America's Greatest Workplaces for Gen Z
• Named one of Forbes Most Trusted Companies in 2024
• Named a 2024 Best Companies to Work For by U.S. News
• Named a 2024 Newsweek America's Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE and Great Place To Work
• Named a 2024 Best Technology Company to Work For by U.S. News
• Named a 2023 Best Workplaces for Women by Great Place to Work and Fortune Magazine
• Volunteer time off allows employees to support and give back to our communities.
• 90% employee retention rate

What This Job Offers

• Industry: Publishing Industries
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees