Learning Experience Designer (Customer Facing Materials)
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About The Position
The Learning Experience Designer plays a critical role in developing high-quality, engaging, and effective training materials that empower Nextiva's customers, partners, and employees. This role combines expertise in instructional design, strong writing skills, and a collaborative approach to create a variety of learning resources, including eLearning modules, job aids, video scripts, webinars, interactive tutorials, presentations, and certification courses. The Learning Experience Designer works closely with subject matter experts (SMEs), trainers, and other stakeholders to ensure content aligns with adult learning principles, is instructionally sound, and meets business objectives. This position is essential for designing impactful learning experiences that drive knowledge retention, user engagement, and measurable performance outcomes. The Learning Experience Designer also tracks and analyzes training effectiveness, using data and learner feedback to continuously improve learning solutions and demonstrate business impact.
