Learning Experience Design Manager
About The Position
The Learning Experience Design Manager is an enterprise-level learning leader responsible for designing, testing, and continuously improving how training is structured, delivered, and retained across 7 Leaves Café. This role owns the learning experience itself-ensuring training content, sequencing, and reinforcement drive consistency and reduce the need for retraining. This role partners as a peer to Corporate Training Managers and collaborates closely with Operations, R&D, and Brand to diagnose where training does not stick and to strengthen learning systems that scale with the business. While primarily office-based, this role maintains a field connection through observation and validation to ensure learning design aligns with operational reality.
Requirements
- Field training or store-level leadership experience in a multi-unit or operational environment
- Strong understanding of adult learning principles and training design
- Proven ability to translate observed performance gaps into effective learning solutions
- Ability to lead through influence and partnership
- Experience collaborating cross-functionally with Operations and Brand partners
- Experience with LMS or digital learning platforms (e.g., Opus or similar)
- Background in instructional design, learning experience design, or L&D systems
- Strong attention to brand voice, tone, and visual consistency
Nice To Haves
- QSR, food & beverage, or hospitality experience preferred
Responsibilities
- Design and continuously refine how training is structured, sequenced, and reinforced to improve retention and on-the-job application
- Identify breakdowns where training content does not stick and redesign learning experiences to address root causes
- Build scalable learning frameworks that support consistency across all stores and roles
- Lead the development and evolution of training content across digital and in-person platforms
- Partner with R&D and Brand to ensure training materials are accurate, on-brand, and aligned to product and experience standards
- Support content readiness for rollout in partnership with Corporate Training Managers
- Conduct store observations as needed to validate learning effectiveness and identify system-level gaps
- Gather insights from field execution to inform improvements to training design and content
- Pilot and test new learning approaches prior to broader rollout
- Serve as a peer partner to Corporate Training Managers, supporting field execution through stronger learning design
- Collaborate with Operations leadership to align learning systems with operational priorities
- Act as a connector between training strategy, content development, and real-world application
Benefits
- Stay fueled and inspired: Enjoy your favorite handcrafted drinks on and off the clock with team member discounts.
- Comprehensive benefits: Medical, dental, and vision plans available for eligible team members to support your health and well-being
- A culture that matters: Join a team that values authenticity, collaboration, and fun - where your personality and ideas are welcomed.
- We support you on the move: Travel reimbursement is provided for eligible work-related travel, so you can focus on doing your best work without the extra stress.
- Grow and be rewarded: Eligible Team Members will participate in our Annual Bonus Pool and be recognized for your contributions and impact.
- Career development: Take advantage of mentorship, hands-on training, and opportunities to advance within the company.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
