Learning Enterprise, Success Coach
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About The Position
Learning Enterprise at Arizona State University is seeking a motivated and passionate Support Coach to join the Learner Success team. The primary focus of this position will be assisting learners throughout their experience with Learning Enterprise products. This role will be responsible for answering learner questions, assisting with technical issues, documenting process guides, working with learners 1:1, and solving support cases. Additionally, this position will support the Learner Enterprise product and learning design teams by communicating issues learners are facing in the Learner Success environment. The ideal candidate takes a service-oriented approach to learners in a supportive environment. Your most important responsibilities will be to help reduce barriers, advocate for learners, and help them achieve their educational goals. This includes conversations via phone, email, or chat systems. Your role is to provide guidance, answer questions, and show that we care about their success in our courses. You will also play an important role in understanding Learner Success learner needs and communicating that to relevant teams to ensure that we're offering the best educational experience possible. This role is based in ASU's Skysong location in Scottsdale, Arizona.
