Learning & Development Specialist

Cohere Health-posted 3 days ago

$60,000 - $65,000/Yr

Full-time • Mid Level

Remote

501-1,000 employees

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The Learning & Development Specialist will work in support of the Service Operations Team at Cohere Health who conduct reviews and decision Prior Authorization requests for a patient’s medical insurance. You will implement training processes to improve staff performance and onboard new hire employees to the Cohere Operations teams, You will provide support to all functions within the Training & Quality department. With a solid foundation in Training, you are expected to be flexible and nimble in your role to manage short- and long-term projects as well as dealing with day-to-day tasks.

Facilitate training for the New Hire onboarding and continuous improvement of the Service Operations Staff
Develop Training materials
Perform Quality Audit checks as required
Coach team members for improvement
Provide reporting on performance and key areas of Training Performance to Sr Leadership
Lead and facilitate training programs for new-hire onboarding and ongoing development, ensuring Service Operations staff are fully prepared to meet performance, quality, and compliance expectations
Design, develop, and continuously refine training materials, job aids, and workflow documentation to support new products, process changes, and organizational initiatives
Conduct judgment-based quality audits across operational workflows, applying clinical and operational standards to evaluate accuracy, compliance, and readiness
Provide targeted coaching and performance improvement guidance, using audit findings and behavioral insights to elevate competency, accuracy, and decision-making across teams
Analyze training and quality data to identify trends, performance gaps, and opportunities, synthesizing insights into clear recommendations for senior leadership
Build and deliver regular reporting on training outcomes, competency progression, audit results, and operational readiness, shaping leadership decisions and resource planning
Collaborate with cross-functional partners (Operations, Product, Clinical, Client Services) to ensure training, quality, and workflow expectations are aligned and fully operationalized
Identify, evaluate, and recommend automation opportunities within training, auditing, and operational workflows to reduce manual work, increase accuracy, and produce measurable cost and FTE savings
Drive continuous improvement initiatives by re-engineering training processes, optimizing content delivery, and ensuring alignment with regulatory and accreditation requirements
Exercise independent judgment in prioritizing initiatives, managing multiple projects, and influencing adoption of quality and training best practices across the organization

3+ years developing and delivering training curriculum in a healthcare environment
Understanding of Adult Learning Theory and Training
Ability to lead training sessions virtually
Attention to detail
Communication skills - verbal and written
Data collection, management and analysis
Ability to conduct effective coaching sessions
Problem analysis and problem solving
Planning and organizing
Effective interaction with stakeholders
Teamwork
Mac usage

💻 Fully remote opportunity with about 5% travel
🩺 Medical, dental, vision, life, disability insurance, and Employee Assistance Program
📈 401K retirement plan with company match; flexible spending and health savings account
🏝️ Up to 184 hours (23 days) of PTO per year + company holidays
👶 Up to 14 weeks of paid parental leave
🐶 Pet insurance

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