Learning & Development Specialist

Curtis Lumber Co Inc.•Ballston Spa, NY

About The Position

Founded in 1890, Curtis Lumber is a family owned and operated building materials retailer, one of 100 largest and fastest-growing in the nation. Our employees enjoy competitive pay and excellent benefits coupled with ideal business hours allowing for a healthy work life balance. We recognize our employees hard work and dedication are the driving force of our success, and we continually look for ways to reward them. We are looking for a Learning & Development Specialist who will support company-wide learning and development by coordinating and facilitating orientation, managing learning programs and records, creating and curating training content, and providing administrative and in‑person support for organizational development initiatives.

Requirements

Bachelor’s Degree in Education High School and/or classroom experience. Internal applicants must have at least two years’ experience with Curtis Lumber.
Effective communication skills both verbally and in writing with individuals inside and outside of the company
Ability to perform basic mathematical calculations required to accurately complete assigned tasks
Ability to interpret a variety of instructions furnished in written or oral form. Ability to use sound judgment and problem-solving skills to analyze customer needs and to recommend the proper course of action.
Proficient keyboard and computer skills including Microsoft office and other Company and discipline specific software applications
None are required

Responsibilities

Acknowledge, greet, and assist customers in a timely and professional manner at the front desk
Handle telephone and electronic inquiries efficiently and effectively
Identify the needs and provide the appropriate level of assistance to the customer
Identify opportunities to provide 1:1 and/or small group trainings
Source learning opportunities upon request
Curate learning plans for employees as needed
Develop learning content and presentation materials for all OD events
Provide in-person support for all Formal Learning Program workshops
Create and maintain a branded presentation within our learning environments
Source content for Curtis Lumber Connect library
Develop bespoke learning content for Curtis Lumber learning libraries
Coordinate and facilitate New Hire Orientation
Administer, track, and report employee’s progress in Frame to Finish
Provide administrative support to Formal Learning Program mentors
Maintain employee learning records in Curtis EHS
Provide administrative support to the Director of Organizational Development
Research and apply for educational grants
Do It Right The First Time - Strive to eliminate errors, prioritize work accuracy, seek opportunities to improve efficiencies
Excellent attitude and customer service skills.
Must be able to interact and communicate with supervisors, coworkers, and customers in a positive and professional manner.
Comply with all safety policies and procedures
Complete required monthly safety involvement
Use proper PPE when required
Maintain a safe work environment
Be aware of surroundings at all times
Work safely at all times
Comply with all Company policies and procedures
Develop new and existing skills through educational programs including, seminars, product knowledge training and clinics
Willing to become a member of a committee/team for current or new programs to ensure their success
Attendance at Company/store meetings is mandatory
Other duties may be assigned