About the position
We are seeking a dynamic and experienced Learning and Development (L&D) Specialist to join our team in delivering consistent, high-impact learning experiences across Pulte Financial Services. This role will focus on developing, implementing, facilitating, and maintaining a wide range of training programs, from process-specific technical instruction to broad industry overviews. The ideal candidate will possess strong facilitation skills, a background in instructional design, and experience supporting learning needs in a mortgage banking or financial services environment. In addition to training delivery, this role will play a key part in creating engaging, interactive learning materials using design tools. This role will collaborate closely with subject matter experts (SMEs), department leaders, and cross-functional teams to support both tactical training needs and strategic initiatives - ensuring all activities align with state and regulatory requirements.
Responsibilities
- Facilitate engaging, learner-focused training sessions for new hire onboarding, Mortgage Banking One (MB1), customer service, and internal systems (Empower, iPath, Mortgage Underwriter, OneView, ELF, etc.)
- Design, develop, and update instructional materials and resources in various formats (eLearning, instructor-led, virtual instructor-led, video, job aids, etc.)
- Serve as a training consultant to front-line leaders by identifying performance gaps and proposing training-based solutions
- Support organizational change initiatives by creating and delivering relevant training aligned to business needs
- Conduct learning needs assessments and recommend appropriate instructional approaches
- Apply adult learning principles to ensure materials are accessible, engaging, and impactful across different learning styles
- Implement learning measurement strategies to evaluate program effectiveness and guide continuous improvement
- Manage multiple training projects from concept to execution with minimal supervision
- Collaborate on strategic department initiatives and contribute to enterprise-wide learning efforts
Requirements
- High school diploma or equivalent
- Minimum 2 years of experience in learning and development, training, or instructional design
- Experience facilitating training to both in-person and remote audiences
- Mortgage banking experience, particularly in loan origination, processing, and/or underwriting
- Proficient in Microsoft Office (Word, PowerPoint, Excel, Outlook)
- Exceptional analytical, troubleshooting, collaboration and conflict resolution skills
- Excellent listening, oral and written communication skills
- Excellent facilitation and presentation reporting skills
- Exceptional organizational and time management skills with ability to manage multiple priorities
- Demonstrated experience applying adult learning principles to content delivery and design
Nice-to-haves
- Bachelor's degree in Education, Instructional Design, Organizational Development, or related field
- Familiarity with Learning Management Systems (LMS)
- Proficiency in digital content design tools such as Canva, Adobe Creative Suite, and eLearning software such as Adobe Captivate, Lectora, and Camtasia
- Experience developing and delivering both synchronous and asynchronous learning experiences
- Background in project management, including scoping, timelines, and stakeholder communication
Benefits
- Annual bonus based on the successful completion of defined performance objectives
