Learning & Development Specialist _Hybrid AZ location

Best Western Hotels & Resorts • Phoenix, AZ

218d • Hybrid

About The Position

At BWH® Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry. Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels™, Best Western® Hotels & Resorts, and SureStay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality!

Requirements

• Strong background in computer technology and/or use of learning management systems preferred.
• Knowledge of audio/video production and processes highly recommended.
• Hospitality industry experience preferred.
• Bachelor's degree in hotel administration, education, business or related field or equivalent travel, hospitality or LMS and audio/video-related experience.
• Intermediate proficiency in MS Office Suite.
• Strong presentation skills.
• Understanding of databases and their relationships.
• Ability to manage multiple projects and recommend process improvement.
• Basic to advanced knowledge of learning technologies ranging from Learning Management System (LMS) to web-enabled learning solutions in the context of effective instructional design and performance support.
• Basic to advanced knowledge of audio/video production for virtual environments.

Responsibilities

• Supports training programs for member property owners, general managers, department managers, line-level and headquarters staff.
• Facilitates system support and trainings for General Manager programs.
• Ensures consistency across operations by delivering solutions targeted at member hotels, corporate employees, or clients of the organization.
• Enables use of the training systems and facilitates live training production, including some program administration.
• Ensures training content is accurate and thorough by collaborating with subject matter experts.
• Enhances systems, processes, and policies by evaluating the results of training programs and assisting in implementing changes to better meet training goals.
• Identifies problems and revises procedures.
• Assists in developing user learning management system acceptance criteria, test plans, and participates in user acceptance testing.
• Acts as the liaison between the Education & Training department and general member-base with their training needs.
• Provides training and reporting to users, supervisors, administrators, and others who interact with the learning and training systems.
• May act as project manager for small projects as assigned.
• Ensures that any e-learning third party content is accurate to the designated audience; that it is implemented and integrated in the learning systems.
• Accurately tracks new, deleted, and revised items and ensures proper documentation of the events in the learning systems.
• Protects the Company by handling business sensitive information with appropriate confidentiality.

Benefits

• Medical/Dental/Vision available day one
• Vacation/Sick- accruals start day one
• Paid company holidays and personal holidays to celebrate what's important to you
• 401K - company contribution and match (U.S.)
• Registered Retirement Savings Plan (RRSP) - company contribution and match (Canada)
• Employee discounts/hotel discounts
• Free financial and health wellness programs
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Industry: Accommodation
• Education Level: Bachelor's degree