Learning & Development Specialist (Blue Ash, OH)

Green Dot Corporation-posted 2 months ago
$48,200 - $72,400/Yr
Full-time
Cincinnati, OH
1,001-5,000 employees
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This role will need to work in the Blue Ash, OH office. This role will primarily support the Customer Support Training department. This position will be responsible for presenting training and development programs of various forms. As well as, ensuring training programs meet company and customer objectives.

  • Designs, develops and administers impactful and engaging ILT & e-learning courses by applying adult learning methodology
  • Provide 'train the trainer' support (design, facilitation, consultation)
  • Partners with internal Subject Matter Experts to author and update agent Knowledge Base articles
  • Serves as a subject-matter expert in the area of adult learning theory, innovative learning methodologies and technologies, and training evaluation methods
  • Creates, organizes, plans, delivers various forms of onboarding, orientation, and skills training for employees
  • Presents training and development programs using various forms and formats including group discussion, lecture, online courses, knowledge bank articles, simulations, and videos
  • Partners with other departments to coordinate and guide their respective planning and delivery of essential job skills training
  • Acts as a liaison and develops relationships with the site to recommend appropriate training courses, curriculum, and delivery
  • Analyze, Design, Develop, Implement/Deliver, and Evaluate training materials and programs
  • Perform other duties as assigned
  • 3-5 years of relevant experience in a learning organization
  • A strong understanding (including practical experience and highly developed skills) with adult learning theory, instructional design and a variety of learning methodologies
  • Proficiency in Microsoft Office, database management, and eLearning Tools (i.e. Articulate, Salesforce, Captivate, Camtasia, etc.)
  • Experience with Learning Management Systems (i.e. Success Factors, Cornerstone, ISOTrain, etc.)
  • Ability to exercise judgement and receive general instruction on routine work
  • Bachelor's degree
  • Relevant financial services industry experience supporting a customer service environment
  • Call center training experience
  • Knowledge of adult learning theories
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