Learning & Development Manager

Banesco USA • FL

120d

About The Position

Banesco USA is seeking a Learning & Development Manager for our Human Capital business unit. The Learning & Development Manager is responsible for the planning, development, implementation, and evaluation of training programs for employees within the organization. This role involves working closely with various departments to identify training needs, designing engaging and effective learning solutions, and ensuring that training initiatives contribute to employee development and organizational goals. The Training Manager may also supervise a team of trainers or specialists.

Requirements

• Education: Bachelor’s Degree in Education, Human Resources, Business Administration, or a related field is required.
• Experience: Seven (7) to Ten (10) years designing, developing, and delivering training programs.
• Experience using Learning Management Systems (LMS).
• Experience with e-learning development tools (e.g., Articulate Storyline, Adobe Captivate) is often preferred.
• Certification in training and development (e.g., CPTD, ATD) is a plus.
• Advanced Microsoft Office skills, especially with Excel (e.g., pivot tables, v-lookups).
• Strong organizational and project management skills.
• Ability to work independently and as part of a team.
• Must be bilingual in both English and Spanish.
• Strong verbal and written communication skills.
• Strong attention to detail and accuracy.
• Ability to multi-task, with strong organization, time-management and prioritizing skills.
• Knowledge of banking processes, operations and/or policies is a plus.
• Strong customer service skills.
• Ability to be adaptable and flexible to change.
• Strong interpersonal skills, working with integrity and ethically.
• Strong presentation skills to all levels of the organization.
• Ability to handle multiple assignments concurrently ensuring timely deliverables.

Nice To Haves

• Previous experience in Banking is a plus.
• Knowledge of adult learning principles and instructional design methodologies.

Responsibilities

• The primary responsibility of this position is the building and development of training content and programs to align with bank strategy.
• Collaborate with department managers and Human Capital to identify current and future training needs based on performance gaps, new initiatives, and organizational changes.
• Create engaging and effective training content using various methodologies, including instructor-led training, e-learning modules, on-the-job training, workshops, and blended learning approaches.
• Plan and organize training sessions, ensuring efficient scheduling, communication to participants, and appropriate resource allocation.
• Facilitate and deliver training programs to employees, ensuring a positive and effective learning experience.
• Develop and implement evaluation methods to assess the effectiveness of training programs, gather feedback, and identify areas for improvement.
• Maintain accurate and up-to-date training records, including attendance, completion rates, and evaluation results.
• Identify and select appropriate training materials, tools, and external resources when necessary.
• Work closely with internal Subject Matter Experts to ensure the accuracy and relevance of training content.
• Research and stay informed about the latest trends, technologies, and best practices in training and development.
• Contribute to the development and delivery of onboarding programs for new employees.
• Ensure that training programs adhere to relevant regulations and company policies.
• Assist in the development and management of the training budget for assigned programs or areas.
• Provide guidance, coaching, and support to a team of trainers or training specialists.
• Responsible for completing annual training program assigned.
• Performs other functions and/or duties as assigned.

Benefits

• Competitive salary.
• Generous paid time off.
• Hybrid work model (remote and on-site work).
• Tuition reimbursement.
• Paid parental leave.
• Medical, Dental, and Vision insurances.
• 401(k) retirement plan with employer match.
• Life Insurance.
• Supplemental Insurances.
• Short-Term & Long-Term Disability.
• Free parking.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree