Learning & Development Manager - Grand Canyon South Rim

Xanterra Travel Collection

95d•Onsite

About The Position

The Learning & Development Manager provides leadership, guidance, and support to a team of training specialists responsible for designing and delivering programs that drive business success, ensure compliance, and strengthen leadership development across all departments. This role oversees day-to-day training operations, ensures consistency and quality in learning experiences, and partners closely with both property leadership and the Corporate Learning & Development team to align training initiatives with company-wide goals and standards.

Requirements

Five or more years of experience working in Learning & Development
Three or more years of experience leading a team
Three or more years of practical experience in training delivery including developing training delivery strategies
One or more years of Learning Management System experience
One or more years of Learning data analytics experience
Proven success delivering and evaluating blended learning programs
Excellent organizational, analytical, interpersonal and written/oral communication skills
Proficient in use of Microsoft Office programs
Strong attention to detail; tech savvy; ability to prioritize
Ability to work well independently and within a team environment and accomplish tasks by established deadlines
Possess or able to obtain a valid Arizona Driver’s License and comply with the company Driver Safety Program

Nice To Haves

Experience developing and delivering training programs in the hospitality industry
Experience in developing and delivering leadership development programs
Experience with Absorb LMS
Certified Predictive Index® PR practitioner
Certified and/or skilled in Leadership and Performance Coaching
Stays up to date with training industry best practices and willing to try new ideas
Self- starter who enjoys building processes and structure to drive growth
Professional certification in Training, Hospitality or a related field desired, i.e. CHDT, CHT, SHRM-CP, etc.

Responsibilities

Lead, coach, and develop the training team across all departments ensuring they’re equipped and aligned to meet property-wide training goals.
Provide department specific training to: Lodging, Retail, Food & Beverage, and Transportation (eg. TIPS, Servsafe, Interpretation, Legendary Hospitality, etc).
Oversee and approve new training materials and ideas, guiding the team in shaping our programs.
Review training class presentations and provide feedback/coaching on training activities conducted by the training specialist(s) and other designated trainers.
Complete annual performance reviews for direct reports, to include yearly goals and objectives for each.
Maintain department staffing levels utilizing the property hiring process.
Monitor training program effectiveness, execution, and scheduling. Apply cross-utilization of trainers where applicable, for efficiency to achieve property wide needs.
Lead or assist with training facilitation and make sure new employee orientation runs smoothly and remains current.
Oversee the Management Development Program (MDP) and track participant completion.
Design and facilitate leadership sessions on topics such as: management skills, property knowledge, having difficult conversations, reasonable suspicion training, and inclusion.
Provide tools and resources that help leaders continue developing on the job.
Make sure all required training meets NPS Concession Contract standards.
Partner with the Interpretive Training Specialist and others to keep interpretive training plans up to date and compliant.
Approve and distribute monthly training calendars that balance trainer schedules and business needs.
Ensure company standard programs are used wherever possible to maintain consistency.
Supervise the use of the Learning Management System (LMS), ensuring trainers are entering data accurately and employees complete assigned learning.
Track training completion and participation and share updates and reports as needed.
Collaborate with the property leadership team and corporate to set a learning and development strategy for the property that emphasizes a learning and growth culture at GCSR.
Stay connected with the Corporate L&D team to align strategies, share successes, and coordinate on enterprise-wide programs and tools.
Collaborate with department leaders and managers on the overall training objectives of the departments.
Manage the training department’s annual budget, ensuring resources are used efficiently and exploring opportunities through shared resources or creative scheduling.
Additional duties as assigned.