Learning & Development Field Trainer

Jack in the Box-posted about 1 year ago
$77,100 - $109,700/Yr
Full-time • Mid Level
San Diego, CA
5,001-10,000 employees
Food Services and Drinking Places
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The Learning & Development Field Trainer is responsible for managing and facilitating training programs across multiple restaurant locations. This role focuses on enhancing operational execution, guest service performance, and sales profitability through effective training and development initiatives. The trainer will work closely with field leaders to implement brand initiatives and ensure a culture of continuous learning within the organization.

  • Facilitates training/learning programs and Brand initiatives, delivering hands-on, in-restaurant training and New Restaurant Opening (NRO) training.
  • Provides feedback on program design based on actual experience using materials, knowledge of business objectives, and participant understanding.
  • Adapts real-time training/learning delivery and implementation to meet needs as determined within scope of authority.
  • Participates in the creation and execution of New Franchise Training program including in-restaurant (FTR), above-restaurant and Restaurant Support Center (RSC) support tools.
  • Applies learning and development expertise to influence the development of effective training tools.
  • Assists with the development of broad, long-term training/learning initiatives.
  • Supports the execution of Guest Experience Review through training and shadowing 3rd Party vendors assessors to ensure clarity and calibration on operating system standards.
  • Develops Certified Training Restaurant (CTR) program to enable the training of new District Managers, Restaurant Managers & Team Leaders.
  • Evaluates prospective CTR restaurant to determine eligibility and ensure flawless execution of the operating and training systems.
  • Translates broad organizational goals into actionable and operationally meaningful learning development information for respective business partners.
  • Consults with same to identify needs, develop strategies and tactics to improve operational performance.
  • Continually communicates assigned systems and processes, gathers information for consulting and influencing operational performance, and responds to differences between Company & Franchise systems.
  • Consults and collaborates on a variety of topics/subject matter: learning programs/systems; certified training restaurant processes; training effectiveness and learning retention; performance management and improvement; leadership effectiveness and development; operations systems; change management.
  • Consults, partners and coaches restaurant staff and operational leaders to build alignment, capabilities, and engagement.
  • Makes recommendations to help leaders implement appropriate learning and development initiatives.
  • Monitors learning effectiveness on an ongoing basis and keeps leaders apprised of projects status.
  • Provides insight on trends and performance.
  • Maintains current knowledge of restaurant operations and systems including new and/or upgraded systems, policies, and procedures, new products, and initiatives to serve as a credible learning and development consultant.
  • Serves as the expert on learning/training and development systems.
  • Assists with budget monitoring and training effectiveness measurement.
  • Maintains current knowledge of learning and development techniques, skills, and competencies.
  • Remains cognizant and knowledgeable of successful methods and/or approaches utilized by peers in the industry.
  • Remains knowledgeable of advancements in the fields of learning, training, and talent development.
  • Bachelor's degree in Business Administration, Education, HR or related field preferred; Master's degree preferred.
  • 4-5 years of training and facilitation experience, including formal presentation and instructor-led training.
  • Restaurant/hospitality or retail industry experience preferred, including experience with company-operated and franchise operated concepts.
  • Expert-level knowledge of training and development concepts, performance consulting, and effective coaching.
  • Advanced knowledge and understanding of training models and theories, team building, and needs analysis.
  • Strong skills in strategic planning and organization, time management, presentation & facilitation, listening, and problem solving.
  • Ability to work effectively with all levels of the organization and field personnel in a professional and flexible manner.
  • Excellent oral and written English communication skills; bilingual skills helpful.
  • Proficient knowledge of personal computers and Microsoft Office 365.
  • Strong business acumen and ability to translate broad operational concepts into actionable information.
  • Bilingual skills helpful.
  • Competitive salary range of $77,100 - $109,700 per year.
  • Remote work options available.
  • Opportunities for professional development and training.
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