Learning & Development Facilitator

Bank of Utah • Salt Lake City, UT

2d • Onsite

About The Position

The Learning & Development Training Facilitator is responsible for the effective delivery of training programs to deposit-related staff across the organization. In close partnership with the Learning & Development team, this role facilitates training using pre-developed, and co-developed content, while providing feedback to enhance clarity, usability, and overall learner experience. The specialist ensures a consistent, high-quality training environment that aligns with and reinforces the bank’s brand, culture, vision, mission, values, and established frameworks.

Requirements

• Minimum of 2 years of professional training facilitation experience, preferably within a banking, financial services, customer service, or operations environment.
• High School Diploma required, Bachelor’s preferred
• Strong verbal communication, presentation, and facilitation skills.
• Strong time management and classroom facilitation skills.
• Demonstrated ability to translate complex information into clear, understandable instruction.
• Proficiency with Microsoft Office applications (Word, PowerPoint, Excel) and virtual delivery platforms such as Microsoft Teams or Zoom.
• Familiarity with adult learning principles and best practices in instructional delivery.
• Ability to engage diverse learner audiences and adapt delivery style to meet varying needs.
• Strong organizational skills, attention to detail, and a commitment to continuous improvement.
• Excellent organizational skills, with the ability to manage multiple projects concurrently
• Ability to consistently model and reinforce the bank’s culture, vision, mission, values, and service frameworks.

Nice To Haves

• Experience in Instructional Design preferred but not required.
• Prior experience in banking or deposit operations is preferred but not required; a strong aptitude for learning financial operations concepts is essential.

Responsibilities

• Facilitate instructor-led and virtual training sessions on deposit products, services, systems, policies, and procedures.
• Facilitate engaging, learner-centered training sessions that clearly communicate concepts and build practical skills.
• Maintain course content, manuals, and training materials to ensure accuracy and relevance
• Partner with Deposit Operations, subject matter experts, and the Learning & Design team to review, refine, and enhance training materials for clarity, instructional flow, and accessibility.
• Design and develop engaging training content, including facilitator guides, participant materials, job aids, and visual assets, to support effective learning experiences.
• Deliver training that reflects and reinforces the bank’s brand, culture, mission, values, and operational frameworks.
• Conduct interactive exercises, including system demonstrations, mock transactions, and real-time troubleshooting, to reinforce learning objectives.
• Promote operational consistency, risk mitigation, client experience standards, and adherence to the bank’s service and operational principles.
• Track training participation and completion; report attendance and learning outcomes to management.
• Provide feedback to training developers on learner engagement, knowledge retention, and recommended content improvements.
• Support onboarding of new deposit employees and deliver ongoing refresher training as needed.
• Ensure all sessions maintain a professional tone and contribute to a cohesive team member and client experience.
• Stay current on updates to deposit policies, procedures, and service frameworks to maintain training relevance.
• Attend scheduled sessions and perform all essential functions of the role.
• Perform other duties as assigned.

Benefits

• Great work-life balance, with a Monday-Friday schedule
• Competitive pay and benefits, including medical, dental and vision plans
• 401(k) plan and match up to 5 percent in our employee stock ownership program (eligibility requirements must be met)
• 12 paid bank holidays + paid time off, including paid parental leave
• Volunteer opportunities to make a difference in the communities where you work and live
• Awards and recognition to celebrate you and your colleagues for living the bank's values

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees