Learning & Development Facilitation Officer - Learning & Development

Wesbanco Bank-posted 3 months ago

Full-time • Entry Level

Frankfort, KY

Credit Intermediation and Related Activities

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The position involves assisting the VP, Facilitation Manager, and other Learning & Development team members in coordinating, scheduling, and facilitating various learning and development programs. This includes training for Customer Service Representatives, platform systems, sales, technical skills, and other role-specific training for both new and existing banking employees.

Coordinates, schedules, and delivers new-hire training, cross-training, and follow-up training as needed for employees.
Assembles training materials and sends communications to supervisors.
Ensures training rooms are reserved and set up, and refreshments/lunch are ordered.
Handles invoices related to training and ensures evaluations are completed and reviewed.
Assists with the coordination, scheduling, train-the-trainer, and delivery of new offerings courses.
Seeks methods to enhance current training courses by cutting costs and refreshing content.
Maintains an understanding of new product launches affecting the organization.
Records and maintains classroom/workshop attendance records in the online Learning Management System.
Evaluates and follows up on employees completing training programs and reports to management.
Conducts follow-up training upon special requests and documents results.
Acts in an advisory role to new hire participants with weekly check-ins and progress reviews.
Maintains local training facilities, including equipment and supplies.
Participates in ongoing development opportunities to improve knowledge of training industry tools and technology.
Trains and advises new employees on the company's culture and their roles.
Demonstrates and models company values to promote high engagement during training.
Maintains and submits updates and statuses of assigned projects and tasks.
Performs other related duties as assigned or requested.

Associate's Degree in a related field of study or 3 years of related experience or equivalent combination of both education and experience required.
Ability to travel monthly, including several night stays and occasionally up to one week at a time.
Valid driver's license and use of personal automobile required.
Professional image and positive attitude about the corporation and its training programs.
Self-starter and self-motivated.
Knowledge or ability to learn bank products and services.
High level of interpersonal skills to work closely with supervisors and staff at all levels.
Clear, concise, and effective written and oral communication skills.
Ability to maintain confidentiality.
Strong organization and planning skills.
Strong analytical skills and ability to multitask.
Flexibility with work schedule.
Skilled at using PC and familiar with Microsoft Office products.
Familiarity with AV equipment setup and use.
Ability to read, analyze, and interpret business periodicals and technical procedures.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups.
Ability to solve practical problems and deal with a variety of concrete variables.

Experience in training curriculum development or course design and/or facilitation preferred.
Banking product knowledge, preferably in Retail Banking; Consumer Lending and Commercial Lending a plus.
Experience presenting to groups of individuals preferred.

Flexible work hours.
Professional development opportunities.

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