Learning & Development Facilitation Officer - Learning & Development

Wesbanco Bank • Frankfort, KY

132d

About The Position

The position involves assisting the VP, Facilitation Manager, and other Learning & Development team members in coordinating, scheduling, and facilitating various learning and development programs. This includes training for Customer Service Representatives, platform systems, sales, technical skills, and other role-specific training for both new and existing banking employees.

Requirements

• Associate's Degree in a related field of study or 3 years of related experience or equivalent combination of both education and experience required.
• Ability to travel monthly, including several night stays and occasionally up to one week at a time.
• Valid driver's license and use of personal automobile required.
• Professional image and positive attitude about the corporation and its training programs.
• Self-starter and self-motivated.
• Knowledge or ability to learn bank products and services.
• High level of interpersonal skills to work closely with supervisors and staff at all levels.
• Clear, concise, and effective written and oral communication skills.
• Ability to maintain confidentiality.
• Strong organization and planning skills.
• Strong analytical skills and ability to multitask.
• Flexibility with work schedule.
• Skilled at using PC and familiar with Microsoft Office products.
• Familiarity with AV equipment setup and use.
• Ability to read, analyze, and interpret business periodicals and technical procedures.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups.
• Ability to solve practical problems and deal with a variety of concrete variables.

Nice To Haves

• Experience in training curriculum development or course design and/or facilitation preferred.
• Banking product knowledge, preferably in Retail Banking; Consumer Lending and Commercial Lending a plus.
• Experience presenting to groups of individuals preferred.

Responsibilities

• Coordinates, schedules, and delivers new-hire training, cross-training, and follow-up training as needed for employees.
• Assembles training materials and sends communications to supervisors.
• Ensures training rooms are reserved and set up, and refreshments/lunch are ordered.
• Handles invoices related to training and ensures evaluations are completed and reviewed.
• Assists with the coordination, scheduling, train-the-trainer, and delivery of new offerings courses.
• Seeks methods to enhance current training courses by cutting costs and refreshing content.
• Maintains an understanding of new product launches affecting the organization.
• Records and maintains classroom/workshop attendance records in the online Learning Management System.
• Evaluates and follows up on employees completing training programs and reports to management.
• Conducts follow-up training upon special requests and documents results.
• Acts in an advisory role to new hire participants with weekly check-ins and progress reviews.
• Maintains local training facilities, including equipment and supplies.
• Participates in ongoing development opportunities to improve knowledge of training industry tools and technology.
• Trains and advises new employees on the company's culture and their roles.
• Demonstrates and models company values to promote high engagement during training.
• Maintains and submits updates and statuses of assigned projects and tasks.
• Performs other related duties as assigned or requested.

Benefits

• Flexible work hours.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Associate degree