Learning & Development Business Analyst

Carnival Cruise Lines • Miami, FL

295d

About The Position

The Business Analyst - Learning & Development plays a critical role in measuring training effectiveness, tracking compliance, and providing data-driven insights to support strategic decision-making. This role will design and develop dashboards, generate reports, and analyze training impact, ensuring that L&D initiatives align with business goals.

Requirements

• Bachelor's degree in business Analytics, Data Science, Learning & Development, Human Resources, Industrial/Organizational Psychology, or a related field.
• Master's degree (preferred but not required) in Data Analytics, HR Analytics, Business Intelligence, or Learning Technologies.
• 3-5 years of experience in business analysis, HR analytics, learning & development analytics, or a related field.
• Experience working with LMS platforms (LMS365 preferred) and HRIS systems (Oracle HRIS preferred).
• Experience developing interactive dashboards and reports using Power BI and Tableau.
• Background in measuring training effectiveness, compliance tracking, and ROI analysis.
• Experience working with data warehouses (Snowflake, AWS, Oracle) for reporting and insights.
• Previous experience in a corporate L&D, HR, or training compliance role is a plus.
• Experience in the cruise, hospitality, or maritime industry is a bonus but not required.

Nice To Haves

• Data Visualization & Storytelling - Ability to translate complex data into actionable insights for stakeholders.
• ETL Processes - Experience with Extract, Transform, Load (ETL) for handling training data.
• Automation Tools - Power Automate or similar tools for streamlining reporting.

Responsibilities

• Understand information needs for various L&D stakeholders and translate into meaningful metrics.
• Gather, organize, and query training data from multiple sources to measure learning effectiveness and business impact.
• Develop and maintain dashboards and reports for key stakeholders, leveraging tools like Tableau, Power BI, and Excel.
• Provide regular and ad-hoc reports on training participation, completion rates, and compliance metrics.
• Monitor L&D KPIs and generate periodic insights on training return on investment (ROI).
• Compile periodic performance / operational reports and presentations, including but not limited to HESS reports, corporate reports, quarterly management reviews and the annual training report.
• Design and maintain training and compliance dashboards to ensure leadership and stakeholders have real-time access to key L&D metrics.
• Leverage data visualization tools (Tableau, Power BI) to create user-friendly and interactive dashboards.
• Identify trends and opportunities for continuous improvement in learning programs.
• Monitor training completion / compliance as needed, across several training courses.
• Monitor regulatory and company training requirements, flagging gaps and non-compliance risks.
• Collaborate with stakeholders and COE to align L&D reporting with regulatory standards.
• Enable training compliance monitoring through training governance mechanisms and activate appropriate stakeholders, ship and shore, as needed to mitigate risk.
• Partner with L&D leadership to define data-driven success metrics/ KPIs for training initiatives.
• Support training governance activities, including training rationalization exercises and process improvements.
• Partner with COE and stakeholders to solicit and collect feedback, propose enhancements to refine and continuously improve.
• Support internal teams by providing analytical expertise and training on dashboard usage.

Benefits

• Cost-effective medical, dental and vision plans.
• Employee Assistance Program and other mental health resources.
• Company paid term life insurance and disability coverage.
• 401(k) plan that includes a company match.
• Employee Stock Purchase plan.
• Paid Time Off Holidays - All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays.
• Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.
• Sick Time - All full-time employees receive 80 hours of sick time each year.
• Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends.
• Personal and professional learning and development resources including tuition reimbursement.
• On-site wellness center at our Miami campus.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Scenic and Sightseeing Transportation
• Education Level: Bachelor's degree