Learning & Development Assistant Manager/Technical Trainer

Anderson Merchandisers•Plano, TX

6d•Hybrid

About The Position

The Learning and Development (L&D) Assistant Manager / Technical Trainer supports the L&D department by designing, delivering, and managing technical and professional training programs. This hybrid role combines training leadership with hands-on technical instruction to enhance employee capability and performance. Responsibilities include facilitating training, coaching employees, developing learning materials, and supporting the strategic direction of L&D. The role reports directly to the Learning & Development Manager.

Requirements

Bachelor's degree in a related field or 3+ years of L&D or training experience.
Experience delivering virtual and in-person training.
Ability to create gamified and interactive learning experiences.
Strong communication and facilitation skills.
Proficiency with LMS platforms with the ability to use digital tools, graphic design or video editing tools, and content writing software for e-learning courses.
Strong organizational and project management abilities.
Technical proficiency with Windows and Mac.
Experience with AV equipment.

Nice To Haves

Certifications in Instructional Design, LMS Administration, or Gamification.
Experience with Camtasia, eLearning tools, content writing platforms, OpenSesame, and Workday Learning is a plus.
Corporate in-person and virtual training environment experience.
Background in program management.

Responsibilities

Training Delivery Deliver engaging technical training for Microsoft Office, in-house systems, and enterprise technologies.
Facilitate both instructor-led and virtual training sessions.
Lead onboarding programs and technical skill development workshops.
Incorporate gamification, group discussions, and interactive activities.
Assess learner performance and adjust delivery methods.
Training Program Development Design and maintain technical training curriculum, job aids, facilitator guides, and instructional materials.
Partner with subject matter experts to ensure content accuracy.
Develop structured learning paths and development programs.
Maintain training documentation and learning resources.
Learning Program Management Support planning and execution of organization-wide training programs.
Manage training schedules, logistics, AV setup, and resources.
Track participation, completion rates, and effectiveness metrics.
Utilize and maintain LMS platforms for tracking and reporting.
Ensure completion of compliance training.
Coaching & Performance Support Provide coaching to employees and leaders on skill development.
Identify performance gaps and recommend learning solutions.
Support leaders in building team capabilities.
Leadership & Department Support Assist the L&D Manager with strategy and continuous improvement.
Mentor training associates or facilitators as assigned.
Attend University table events and career fairs.
Collaborate with business leaders to align training with organizational goals.
Technical & Systems Support Provide basic technical support for Windows and Mac systems.
Troubleshoot user issues in training environments.
Ensure cybersecurity best practices.
Manage AV equipment setup and troubleshooting for office, Town Halls, and National Sales Meeting.