Learning Design Manager
About The Position
At Crisis Text Line, we believe that every person in crisis deserves to be heard, understood, and supported. Our mission is carried forward by people who lead with empathy, integrity, and a deep sense of responsibility to one another and the communities we serve. Volunteers are central to Crisis Text Line's mission, providing empathetic, real-time support to people in their moments of need. Our Community & Education team equips volunteers with the training, guidance, and ongoing learning opportunities they need to provide exceptional support while growing personally and professionally. If you’re driven by purpose, passionate about creating meaningful learning and engagement experiences, and inspired to lead work that empowers volunteers and sustains their growth and connection, this is the role for you. Role The Learning Design Manager leads the Learning Design function within the Community & Education team, setting direction and driving alignment between volunteer training strategy and organizational priorities. As the people manager for this function, the role is accountable for ensuring learning solutions are high-impact, scalable, and grounded in measurable outcomes. The Learning Design Manager builds and leads a high-performing team to create innovative, evidence-informed training experiences that strengthen volunteer capability, confidence, and readiness to serve. Through thoughtful design and continuous improvement, this role plays a critical part in advancing the quality, consistency, and impact of volunteer learning across the organization.
Requirements
- 6+ years of experience in learning design, instructional design, or education program development.
- 2+ years of people management experience, leading designers or content specialists.
- Proven ability to design and scale training programs aligned to defined competencies and learner outcomes.
- Strong point of view on learning strategy, instructional quality, and learner experience.
- Experience prioritizing work and aligning learning solutions to organizational goals and impact measures.
- Comfort operating in ambiguous environments and evolving existing programs or systems.
- Experience partnering cross-functionally with Learning Engagement, Community, Clinical/SMEs, Operations, or Product.
- Reliable High-Speed Internet Required: Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc.
Nice To Haves
- Experience in nonprofit, healthcare, mental health, or volunteer-based organizations.
- Familiarity with LMS platforms, learning tools, or digital learning ecosystems.
- Background in customer education, enablement, or community education.
- Experience supporting distributed or volunteer learner populations.
Responsibilities
- Provide strategic leadership to align learning and engagement initiatives with organizational goals, ensuring volunteer training drives meaningful impact.
- Lead and develop a high-performing team of Program Leads, setting clear expectations, fostering growth, and driving overall team performance.
- Oversee program operations and impact measurement, ensuring learning solutions scale effectively across the full volunteer lifecycle.
- Bring expertise and a strong perspective in customer engagement, community education, or volunteer learning programs to inform innovative and effective approaches.
Benefits
- Comprehensive medical, dental, and vision options that prioritize accessibility and financial peace of mind
- Employer-funded HSA contributions
- Generous PTO, sick time, and 19 paid holidays with a winter break
- 12 weeks of fully paid parental leave after 26 consecutive weeks of service
- Monthly internet and mental health stipends
- Annual Wellness Stipend
- Home office and professional development stipends
- 403(b) retirement plan with employer contribution
- Sabbatical after 3 years of service
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
