Learning Design Manager I, Trust and Safety
About The Position
We believe you should never stop learning, no matter how long you have been out of school. With hundreds of courses to choose from, this team fosters a learning environment throughout the company. Partnering with business leaders to develop tailored programs that set our Googlers up to succeed in their roles, the team creates development opportunities that allow for Googlers to take control of their careers. As a member of the People Development team, you are always thinking about how we can create a workplace that allows for our Googlers to grow personally and professionally. You leverage technology to create innovative learning labs that connect Googlers to new ways of learning, and have a passion for helping Googlers unlock their fullest potential. As a manager, you support team members to exercise independent thinking and make rapid progress towards goals. Working closely with your team to deliver results, you remove roadblocks and ensure that projects and tasks are appropriately resourced. The Trust and Safety Solutions Learning and Enablement team's mission is to enable high-quality enforcement with a reliable, accessible knowledge ecosystem built on collaboration, expertise, and a focus on the learner. We partner with teams in Trust and Safety to scope, build, evaluate, and maintain knowledge used to enable content moderators, analysts, and product and engineering teams to understand how to deliver trusted and safe experiences to all of Google's users. In this role, you will lead a team of Curriculum Managers and the enablement strategy for Trust and Safety review operations across multiple Google product areas.
Requirements
- Master's degree in education, related field, or equivalent practical experience.
- 6 years of experience as a curriculum manager, instructional designer, technical writer, or in a related learning and enablement field.
- Experience designing and developing learning and enablement assets (e.g., course content, job aids, assessments, documentation, etc.).
- Experience in people management.
Nice To Haves
- Experience in overseeing large scale learning and knowledge operations.
- Experience managing content development lifecycles.
- Experience in leading a team.
- Understanding of instructional design principles and best practices.
- Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.
Responsibilities
- Collaborate with the Trust and Safety Enforcement, Policy, and Service Delivery Operations teams to enable our knowledge ecosystem for multiple Google product areas.
- Develop and drive learning strategies that meet stakeholder needs and scale across the team.
- Develop a team of Learning and Enablement professionals.
- Manage and communicate to a multi-dimensional network of stakeholders at all levels. Craft and present compelling impact narratives supporting learning and knowledge in an operational environment.
- Drive the design, development and implementation of new hire training programs to shorten ramp time, and improve quality.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Web Search Portals, Libraries, Archives, and Other Information Services
Number of Employees
5,001-10,000 employees
