Learning Design Lead - AI

Humana Inc.•Arlington, VA

55d•Hybrid

About The Position

The AI Learning Design Lead plays a critical role in designing, developing, and delivering strategic learning experiences that support Human's AI initiatives. This role operates with a high degree of independence and collaborates across teams to ensure alignment between business goals and learning outcomes. The Learning Design Lead analyzes content, organizes content, designs solutions, and writes storyboards, scripts, performance support, mobile learning and manuals. Analyzes learning needs and partners with subject matter experts to provide input for course content. Writes effective learning objectives and coordinates performance assessments to measure training effectiveness. Ensures course materials are current and relevant to training needs. Tracks and analyzes the training programs effectiveness by examining learner's satisfaction levels, proficiency testing, and job performance improvement. Provides instruction and guidance to Facilitators. Knows how to use social media and collaborative tools to facilitate learning. Plans, organizes, and develops training curriculum, materials, job performance aids and programs to meet specific training needs. Uses consultative skills to commit projects and conduct needs analysis with clients to determine whether learning solutions are necessary or relevant. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action.

Requirements

Bachelor's degree in instructional design, learning design or similar (or equivalent work experience).
4+ years of experience in leading corporate learning programs.
2+ years of experience leading corporate AI or emerging technology training.
Proven experience managing cross-functional projects with executive visibility.
Experience owning and managing program budgets, including forecasting and tracking spend.
Exceptional written and verbal communication skills, with the ability to engage and influence executive stakeholders.
Experience leading communications across multiple stakeholder groups, including HR, leadership, and external vendors.
Comfortable serving as the face of a program and representing it in high-visibility forums.
Proven ability to plan and execute high-impact events with attention to detail and participant experience.
Strong organizational skills with the ability to manage multiple priorities and deadlines.
Demonstrated excellence in documentation practices, including maintaining clear, consistent, and accessible program records.
Proficiency in creating and managing reports for diverse audiences (e.g., OKRs, project plans, executive summaries, steering committee updates).
Proficiency with productivity and collaboration tools (e.g., Microsoft Office Suite, especially PowerPoint) , SharePoint, Teams

Nice To Haves

Program management (PgMP) or project management (CAPM, PMP) Certifications
Learning development certification (APTD or CPTD, Bob Pike, etc.)
Experience in IT, health care, or insurance environments
Familiarity with project management tools (e.g., Planner, JIRA Align, MS Project or similar platforms) is a plus.

Responsibilities

Serves as the primary point of contact for all AI Learning Program stakeholders, including executives, HR, and external partners
Partners with the Associate Director to represent the program in executive forums, to define and provide updates on roadmap, measurement rubrics, learning prioritization, and scaling strategies.
Partners with the appropriate communications personnel to deliver program -related communication(s) to the relevant stakeholders
Develop program timelines including milestones and KPIs to regularly report progress to stakeholders
Lead and develop a high-performing team, including both direct and indirect reports, fostering collaboration, accountability, and alignment with organizational goals.
Respond to inquiries from the AI learning mailbox, ensuring timely and professional communication.
Manage vendor relationships to ensure our program has what it needs to succeed
Own the full lifecycle of the AI Learning program budget, from creation to tracking and burn management.
Lead all reporting efforts, including project plans, OKRs, executive reporting, including dashboards, and Steering Committee updates
Oversee the planning and execution of all AI Learning events, ensuring high-quality experiences that reflect the program's values.
Coordinate with supporting teams while maintaining accountability for successful delivery.
Maintain strong documentation practices to ensure transparency, continuity, and informed decision-making.
Develop and manage program governance materials, including committee operating guidance and program documentation
Coordinate with supporting people and teams while maintaining accountability for successful delivery.

Benefits

Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

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