Learning Delivery Associate
About The Position
ALORICA ACADEMY HOME PAGE (Connect and learn more about Step Up Programs, view different keys roles and competencies required) GET TO KNOW ALORICA At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Supporting training department by performing work educating, testing, and coaching new hires to a specified account using curriculum and materials specialized to a particular account. JOB RESPONSIBILITIES Conduct new hire training in a classroom setting Conduct follow-up one-on-one training when necessary Conduct refresher training sessions Conduct certification sessions Attend training meetings Attend training/quality assurance meetings Assist training department with any other necessary functions Conducts phone time when not facilitating a class or assisting with other training duties. Scorecard performance will be monitored. OTHER RELATED DUTIES Conduct new hire training in a classroom setting Conduct follow-up one-on-one training when necessary Conduct refresher training sessions Conduct certification sessions Attend training meetings Attend training/quality assurance meetings Assist training department with any other necessary functions Conducts phone time when not facilitating a class or assisting with other training duties. Scorecard performance will be monitored.
Requirements
- Possession of a High School Degree, GED or other equivalent education; Associates degree preferred
- Previous experience in training and/or customer call center experience
- Demonstrated knowledge of adult learning techniques and best practices in training delivery
- Demonstrated knowledge of specific account provisions, products, and policies
- Ability to communicate effectively both orally and in writing
- Excellent attendance and punctuality
- Demonstrated effective listening skills
- Demonstrated proficiency of presentation skills
- A wide degree of creativity and latitude is expected
- Knowledge of Microsoft Word, Excel, and PowerPoint
- A great attitude
- Ability to work in a fast paced, ever changing environment
- Ability to stand while conducting training classes
- Ability to travel to centers to deliver training or to monitor, evaluate and coach team members.
Responsibilities
- Conduct new hire training in a classroom setting
- Conduct follow-up one-on-one training when necessary
- Conduct refresher training sessions
- Conduct certification sessions
- Attend training meetings
- Attend training/quality assurance meetings
- Assist training department with any other necessary functions
- Conducts phone time when not facilitating a class or assisting with other training duties.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
