Learning Content & Digital Training Specialist

TheKey

1d

About The Position

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes. TheKey is the comprehensive care solution for seniors who wish to age well in their home. The company offers concierge-level care management and dependable in-home assistance to seniors across over 150 locations throughout North America. A mission-driven organization, the Company’s dedicated experts proudly assist thousands of clients in optimizing their quality of life as they “age in place” in the comfort of their homes. The holistic approach to care is based on the lifestyles of the longest-living people in the world and promotes a healthy mind, body, and spirit. TheKey prides itself on its people and is seeking exceptional talent to join our team. TheKey continues to expand its reach in helping more families with all they need to allow their aging loved ones to live well at home. Building upon a legacy of excellent customer service, innovation and great people, TheKey is just getting started on the impact the organization can make on the community.

Requirements

• Associate’s degree required; degree in Instructional Design, Learning Technology, Education, Communications, or a related field preferred.
• 3-6 years of experience in instructional design, learning content development, or digital content creation.
• Hands-on experience with Articulate Rise, Synthesia, or similar digital learning tools preferred.
• Strong written and visual communication skills with an eye for clarity and design.
• Experience translating complex information into simple, practical learning content.
• Comfortable working in a fast-paced, evolving environment with shifting priorities.

Nice To Haves

• Experience in healthcare, home care, or other regulated environments preferred but not required.

Responsibilities

• Digital Learning Content Design & Development Design and develop digital learning content using tools such as Synthesia, Articulate Rise 360, and other e-learning platforms.
• Create onboarding modules, role-based curricula, microlearning assets, and refresher training.
• Apply adult learning principles to ensure content is clear, engaging, and actionable for a diverse workforce.
• Instructional Design & Learning Experience Translate clinical, quality, and operational standards into learner-friendly content and step-by-step guidance.
• Partner with subject matter experts to gather inputs and ensure accuracy and relevance.
• Maintain consistent structure, tone, and visual standards across all learning materials.
• Content Maintenance & Continuous Improvement Update and maintain learning content to reflect changes in policies, workflows, clinical standards, or regulatory requirements.
• Support version control, documentation, and organization within learning systems.
• Incorporate learner feedback and performance data to improve clarity, usability, and effectiveness.
• Multimedia & Visual Learning Produce video-based learning assets using Synthesia and similar tools.
• Incorporate visuals, scenarios, and examples to enhance engagement and retention.
• Support basic graphic design and layout needs to elevate learning quality.
• Cross-Functional Collaboration Collaborate with Quality, Operations, Sales, People and other Corporate teams to support training initiatives and new program launches.
• Support pilots, rollouts, and updates by ensuring content is completed accurately and on time.
• Contribute to the continuous evolution of TheKey’s learning standards and content library.

Benefits

• Medical/Dental/Vision Insurance
• TouchCare VirtualCare
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• 401(k) Matching
• Employee Assistance Program
• PTO Plan for Non-Exempt Employees
• Flexible PTO Plan for Exempt Employees
• Holidays and Floating Holidays
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree