Learning Coach

Arthur J Gallagher • Rolling Meadows, IL

78d

About The Position

The Gallagher Global Brokerage Services Division (GGB-US) Operations Learning Lead is responsible for driving and supporting the learning and development needs of operational staff within the Client Service Organization (CSO). This role is part of the GGB Americas Operational Strategy Team. The Learning Lead will have direct impact on the service team's ability to execute and implement the needed changes to deliver on its vision: to continuously improve the client experience through operational effectiveness and efficiency, delivered by an engaged team where high performers thrive.

Requirements

• Bachelor's Degree with 5+ related experience - OR-related work experience.
• Proficient (advanced preferred) with Microsoft Suite with an emphasis on Word, PowerPoint, Excel, SharePoint and Teams.
• Solid planning, organizing and project management skills.
• Prior success delivering learning solutions including training and Leading across within the organization (e.g. front line staff, leaders, sales, service, etc.).
• Prior success developing learning solutions on technical skills, process and systems, and soft skills.
• Demonstrate acumen with all key processes and systems expected of a MM/RM CSMs (e.g. Epic, DMS, CSP, billing, etc.).
• Excellent written and verbal communication skills; effectively communicates at all levels.
• Detail oriented with strong problem solving skills.
• Works well in a fast paced, changing environment.
• Independently manages multiple projects in different stages of completion for self and others.
• Proven business and financial acumen.
• Excellent presence and ability to build and sustain professional relationships at all levels of the organization.

Responsibilities

• Develop and drive the learning and development needs for GGB-US Client Service Operation.
• Deliver high-quality, enterprise-wide training solutions within Regions and Division.
• Drive adoption of process and system utilization and best practices through training that supports employees who are new to Gallagher, who have been acquired (mergers and acquisitions) by Gallagher, and who require reinforcement training through additional training and/or desk side Leading/support.
• In partnership with the Client Service Leaders, determine learning needs based on CSO Management and/or Workbench Reports and other feedback from regions.
• Leverage and deploy enterprise-developed learning assets designed to meet the needs of the Division, which may include classroom and web-based learning collateral (presentations, discussion and facilitator guides, job aids and performance support tools, assessments, etc.).
• Work closely with the Learning and Development team to implement/rollout new training courses/materials.
• Provide feedback to Learning and Development team regarding training content improvements.
• Support the development of new assets designed to meet the needs of the region, which may include materials for classroom-based learning, PowerPoint presentations, discussion guides, facilitator guides, web-based training, job aids and performance support tools, assessments, certification programs, etc.; Proactively share learning assets developed with Regional and Divisional counterparts.
• Deliver training across Division in a classroom and/or a webinar setting to support onboarding, new employee training, and reinforcement, including that needed for merger and acquisitions.
• Research and resolve routine issues that surface as part of the development lifecycle process and implementation of learning.
• Contribute to the Divisional assessment and certification approach.
• Support the data needed to report on learning metrics, including learning dashboards for HR and business unit leadership.
• Escalate issues to managers, as needed.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees