Learning and Development Manager

San Diego Metropolitan Transit System (MTS)-posted 3 months ago
$100,987 - $143,401/Yr
Full-time • Mid Level
San Diego, CA
251-500 employees
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The Learning and Development Manager is responsible for building leadership capacity and workforce development across MTS. This role develops structured succession planning processes, including opportunities for employees to self-identify for mentoring and career development. In addition, this position is responsible for researching, designing, developing, and presenting training programs and job performance aids for management staff that align with MTS business improvement goals. The Learning and Development Manager also assesses the need for training and staff development, reviews evaluations of training courses, and analyzes the effectiveness of training in terms of employee accomplishments and performance.

  • Leads and facilitates a wide variety of leadership training for MTS staff, including newly promoted supervisors/managers and other administrative personnel.
  • Develops and maintains a structured framework for succession planning, including mentoring programs and employee self-identification for leadership development.
  • Utilizes expertise in Learning Management System (LMS) software to design, deliver, and administer training programs, track completion, and generate reports to ensure compliance and effectiveness.
  • Researches, develops, and presents training programs and job performance aids that support business improvement goals.
  • Identifies and implements process improvements to ensure that all training initiatives are current, effective, and aligned with MTS goals.
  • Designs and utilizes learning activities, audio-visual materials, instructor guides, and lesson plans.
  • Develops an effective needs assessment strategy for training and staff development.
  • Researches best-in-class training techniques and best practices and incorporates this knowledge into training programs.
  • Collaborates with field and management staff to identify training requirements, refine performance expectations, and ensure programs meet operational needs.
  • Provides timely feedback on training effectiveness, recommends enhancements, and develops plans to close performance gaps.
  • Coordinates with vendors, subject-matter experts, and internal partners to evaluate tools, select content providers, and integrate learning technologies.
  • Stays current on industry trends and best practices in leadership development to improve program quality and workforce alignment.
  • Performs other duties as assigned.
  • Possess a bachelor’s degree from an accredited college or university in a related field, such as Education, Behavioral Sciences, Instructional Design, Industrial/Organizational Psychology, or a similar discipline.
  • A master’s degree is preferred but not required, and additional professional experience may be considered in lieu of an advanced degree.
  • Experience assessing functional effectiveness of work units and recommending solutions is preferred.
  • Experience with Articulate 360 a plus.
  • Must possess and maintain a valid California Driver License or be able to utilize alternative transportation when needed to perform job-related essential functions.
  • Salary offers are based on factors such as the knowledge, skills, abilities, and relevant experience of the successful candidate.
  • This position is in salary grade #12, which has a minimum of $100,987 and a maximum of $143,401.
  • Salary grades are typically adjusted annually to ensure they remain market competitive.
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