Learning and Content Manager (Internal Candidates Only)

StarRez

1d • $90,000 - $110,000

About The Position

The Learning & Content Manager is responsible for leading the creation, management, and delivery of engaging learning and support resources across StarRez platforms, including StarRez Academy and StarCare Online. This role ensures that customers, partners, and internal teams have access to high-quality, accurate, and up-to-date content that enhances adoption, customer experience, and employee knowledge. The Learning & Content Manager will supervise a team of content specialists and collaborate cross-functionally with marketing, product, and customer success teams to ensure consistent and impactful learning experiences.

Requirements

• Proven experience in content management, instructional design, or learning management systems.
• Strong leadership and people management skills.
• Excellent written and verbal communication skills with attention to detail.
• Proficiency with content creation tools (eLearning authoring, video editing, CMS platforms).
• Familiarity with content performance analytics.

Nice To Haves

• Experience in SaaS, EdTech, or customer support technology preferred.

Responsibilities

• Oversee the development, maintenance, and continuous improvement of StarRez Academy and StarCare Online.
• Ensure all learning and support content is current, accurate, and aligned with product updates and company strategy.
• Repurpose content across multiple formats (guides, video, eLearning, webinars, knowledge base, and social media).
• Optimize content for searchability and accessibility, ensuring users can quickly find and apply information.
• Lead and mentor a team of instructional designers, Absorb LMS users and content creators including, E-Learning Specialists, and LMS Administrators in Customer Enablement.
• Set priorities, manage workloads, and ensure deadlines are consistently met.
• Foster a culture of creativity, accountability, and continuous improvement.
• Research and source new content ideas that anticipate customer needs and align with industry trends.
• Ensure all published materials adhere to company voice, branding, and compliance standards.
• Collaborate with product teams to develop release-specific training and documentation.
• Partner with marketing to align learning content with promotional campaigns and customer engagement strategies.
• Course development include Advanced Super User Courses
• Collaborate with internal committees such as the Academy Steering Committee to drive strategic learning initiatives.
• Expand learning brands and programs, including StarRez Explorer and future Academy learning opportunities.
• Produce monthly reports on StarRez Academy performance and SCO (Sharable Content Object) usage metrics.
• Collaborate with People and Culture leadership to embed learning tools within onboarding and ongoing staff development programs.
• Regularly monitor competitors’ learning and support offerings to identify gaps and opportunities.
• Maintain high editorial standards in writing, editing, and multimedia content production.
• Measure effectiveness of learning and support content using engagement analytics, customer feedback, and support metrics.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed