Learning and Adoption Knowledge Leader

Planet DDS • Atlanta, GA

94d • Hybrid

About The Position

The Learning and Adoption Knowledge Leader position at Planet DDS plays a strategic and operational role in advancing the quality, scalability, and effectiveness of end user training across the organization. This role oversees the Master Trainer Certification program, leads the execution of innovative training initiatives, and manages the content development team to ensure resources align with enterprise client workflows and product updates. A successful candidate will be passionate about delivering exceptional learning experiences that accelerate user adoption and drive client success. This role reports directly to our Senior, Director of Training.

Requirements

• 8+ years of experience in Learning & Development, Knowledge Management, or Enablement
• Strong background in training strategy, adult learning principles, project management and content development
• Experience managing teams and cross-functional initiatives
• Proficient with LMS platforms and learning tools
• Exceptional communication, project management, and facilitation skills

Nice To Haves

• Experience in SaaS, dental, or healthcare technology
• Familiarity with onboarding, certification programs, and enterprise change management
• Exposure to training in high-growth or client-facing environments

Responsibilities

• Lead the execution of several new learning innovation initiatives per quarter (e.g., Smart Practice Training schedule redesign, Learning experience revamp, Custom Manuals or Rebuild of the virtual Learning Center).
• Track progress of product certification programs and learning and development initiatives for Planet DDS teams, Partners & Customers.
• Conduct live and recorded trainer observations to elevate delivery standards and ensure alignment with adult learning principles.
• Provide targeted feedback and coaching to improve facilitation and learner engagement.
• Attend product meetings to gather updates and share training content alignment plans created with Director.
• Collaborate with product and enterprise teams to ensure that learning content supports timely adoption of product features.
• Cascade information from product meetings to L&A and other Professional Services teams.
• Participate twice-weekly enterprise training leadership meetings: one focused on retrospectives and one on forward-looking strategy.
• Manage daily syncs with the Content Team to review the task list and clarify priorities.
• Provide vision and oversight to up to 5 contract content contributors, ensuring alignment with organizational goals.
• Maintain the external learning portal (LMS), ensuring accurate, accessible, and up-to-date content across all products.
• Maintain and update the Content Needed Sheet with requests gathered from trainers and enterprise leads.
• Publish a weekly content update summary for internal stakeholders to ensure alignment and transparency.
• Participate in weekly Training Team Meetings to unify strategy, build morale, and share best practices.
• Conduct weekly 1:1s with the Director to discuss key priorities, goals, and performance metrics.
• Partner with the People Leader to review trainer progress on workstream goals and plan for coaching and recognition.

What This Job Offers

• Industry: Publishing Industries
• Number of Employees: 251-500 employees