Lean Practitioner

LegalZoom•Frisco, TX

37d•$111,400 - $178,200•Onsite

About The Position

LegalZoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 20 years, we combine technology, attorney-led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers. If you're ready to contribute to a collaborative, diverse, and distributed group of creative thinkers and problem-solvers, we can't wait to meet you. LegalZoom is looking for an experienced, motivated and detail oriented Lean Practitioner to begin shaping the Continuous Improvement culture and process within the Registered Agent, Virtual Mail and Fulfilment Operation teams. This position will begin from the ground up to develop tools, processes, expectations and an overall culture that promotes forward thinking, change management and Continuous Improvement. The Lean Practitioner will work to plan, schedule and facilitate Lean workshops across both Operation teams with the intention of identifying areas where Lean can help to improve process flow, labor efficiencies and enable overall cost reduction. This position will own Process Improvement projects and strive to positively impact KPIs across the business.

Requirements

Experience leading and facilitating Kaizen / Workshop events with the goal of identifying and providing solutions for areas of opportunity
Experience and utilization of Lean tools such as: DMAIC, Six Sigma, Value Stream Mapping, Root Cause Analysis, Plan Do Check Act (PDCA), 5S, and Total Productive Maintenance (TPM)
5+ years working within an operations environment
Willingness to travel up to 25% of the time as needed to facilitate workshops
Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience.
A certification in Lean, Six Sigma or other area of continuous improvement from an accredited institution

Responsibilities

Schedule, facilitate and manage the lifecycle of Kaizen/Workshop events as they relate to: Value Stream Mapping, Flow Improvements, Cost Reduction, Takt Time Improvements and other various areas of the business where deep dives are needed
Perform Root Cause Analysis (RCA) on escalations that occur within Operations, Customer Success, Quality, Compliance and other key areas of the business.
Own Lean focused projects from beginning to end in order to positively impact Key Performance Indicators (KPI's) across the board.
Develop a Lean tool kit where employees at all levels can take ideas and opportunities and utilize those tools to implement incremental improvements.
Own and maintain Lean communications, boards, expectations and visibility to the work that's being done onsite and throughout the business.
Identify and own KPI's across Registered Agent and Virtual Mail that provide visibility into the impact of projects, workshops and initiatives that occur throughout the year
Work to challenge and question existing processes with the goal of performing the work in a more logical and efficient manner
Champion, coach and mentor those in the Organization in lean principles, problem solving methodologies and ultimately fostering a culture of change leadership