Lean Improvement Facilitator
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About The Position
The Lean Improvement Facilitator (LIF) at St. Charles Health System (SCHS) plays a pivotal role in supporting continuous improvement transformation initiatives across the health system. This position is tasked with implementing and supporting actions aimed at reducing variation, eliminating waste, and enhancing the value of the healthcare experience for patients, physicians, and caregivers. The LIF will apply process improvement and change leadership methodologies to drive specific initiatives that are critical to delivering safe, timely, effective, and equitable patient-centered care. Although this role does not directly manage other caregivers, it may provide direction and leadership to various leadership teams. The LIF leads improvement activities that align strategically with organizational goals, utilizing accepted improvement methodologies such as measurement, analysis, and the development of improvement plans. This role facilitates continuous improvement teams, follows up on action plans, and assists all assigned teams to ensure that improvements are made and sustained. The LIF implements continuous improvement activities to fulfill strategic initiatives in support of achieving True North, utilizing Lean, Value Stream Analysis (VSA), Rapid Improvement Events (RIE), and other methodologies to drive process improvements across SCHS hospitals and clinics. Building relationships with relevant stakeholders is essential for managing effective processes and programs that improve the quality of care and ensure compliance with established standards. The LIF participates in creating and implementing internal education plans to disseminate improvement skills and coaches process owners and team leaders on Lean tools and methodologies. This position tracks all changes and improvements made, monitors key metrics across assigned continuous improvement initiatives, and provides clear measures and metrics to the Director and stakeholders. Acting as a change agent in a fast-paced and ever-changing environment, the LIF identifies areas needing ongoing training and assists in developing infrastructure tools and supporting materials to support SCHS's continuous improvement initiatives. The LIF also assists in deploying a focused daily management system throughout SCHS to help leaders ensure the adoption and implementation of improvements into daily operations and the organization's culture, preventing regression to prior methods. This role supports the vision, mission, and values of the organization and conducts all activities with the highest standards of professionalism and confidentiality, complying with all applicable laws and regulations. The LIF provides customer service that fosters goodwill and credibility for the Lean Improvement team, ensuring timely, efficient, and accurate service delivery.
