Leadership & Service Coordinator (Service Programs) Jones Center for Leadership and Service - UTK

University of Tennessee • Knoxville, TN

269d

About The Position

The Leadership & Service Coordinator (Service Programs) oversees the planning and program development for service initiatives at the Jones Center, including coordinating events like the VOLServes Monthly Days of Service and campus-wide service initiatives in collaboration with campus partners. The role also manages the ServeUTK platform, ensuring accurate impact verification and communication with campus and community stakeholders. Responsibilities include developing and delivering training and orientation programs for Jones Center Ambassadors (JCA) and JCA Student Directors, including front desk operations. Additionally, it includes overseeing programmatic marketing efforts and coordinating outreach programs to ensure alignment with both the Jones Center's and partner organizations' missions. This role includes conducting assessments and data analysis to evaluate and improve service programs, tracking engagement, and contributing to departmental strategic planning and reporting mechanisms. It also involves cultivating relationships with campus and community stakeholders, supporting leadership and civic engagement initiatives, and overseeing recognition programs like the campus-wide service medallion for graduating students.

Requirements

• Bachelor's degree from an accredited institution by start date.
• 1 yr post-undergraduate experience in student life, higher education administration, non-profit management, or related field.
• Working knowledge of student development and service-learning theory, and their application to professional practice in higher education.
• Strong student advocacy skills of community building.
• Ability to work/collaborate with internal/external constituents to foster positive/productive relationships.
• Strong interpersonal and listening skills.
• Knowledge of diversity and social justice issues.
• Ability to show initiative, make sound decisions, work independently, and multi-task.
• Skilled at providing quality customer service and interacting effectively with campus community.
• Ability to work effectively as a team member in a diverse environment.

Nice To Haves

• A master's degree from an accredited institution.
• Professional experience in the area of leadership and/or service.
• Experience in curriculum development and classroom/workshop instruction.
• Coordinating, planning, or attending leadership development and/or community engagement/service opportunities.
• Advising student organizations and groups.
• Assessment and evaluation.
• Skilled in coordination/oversight of leadership development and service programming.
• Knowledge of Microsoft Office, Campus Labs, GivePulse, as well as other relevant computer systems.
• Skilled in classroom instruction and/or student leader training.
• Ability to manage, supervise, and train student staff.

Responsibilities

• Primary oversight of planned service events through the Jones Center, such as the VOLServes Monthly Days of Service.
• Collaborate with the Assistant Director to organize and manage MLK Jr. Day(s) of Service.
• Primary direct oversight for ServeUTK (university service platform) impact verification process, divisional campus group administrators, and community partner accounts.
• Coordinate with relevant stakeholders, including learning partners, campus partners, and community organizations, off-campus vendors, etc. to ensure successful community engagement experiences.
• Meet/communicate regularly with community/campus partners to plan and collaborate on upcoming events and outreach opportunities to ensure the missions of both the JCLS and their agencies are being fulfilled.
• Serve as primary point of contact for UT Promise data validation and reporting.
• Oversee program operating budget.
• Oversee program event schedule, marketing, and publication materials.
• Benchmark, create, and implement programmatic expansion plans and other relevant programs that directly support the leadership and service goals of the office, University, and Division's strategic plans.
• Conceptualize and implement comprehensive learning and development activities, materials, and programs to support student leader and volunteer development for the Jones Center Ambassadors (JCA).
• Guide the development and implementation of a robust leadership training program for departmental student assistants focused on developing career-ready competencies.
• Collaborate with the JCA Student Director team in the development, delivery, and ongoing curriculum improvement to provide intensive training to student leaders prior to leading service programs, presentations, tabling, etc.
• Stay current on progressive and cutting-edge leadership development theories and programs, effective training resources, certifications, flexible and varied community engagement, evaluation, audit and monitoring of learning/training activity.
• Responsible for the recruitment, selection, training and supervision of student staff (Student Directors and Jones Center Ambassadors), which may include travel to support student leaders at conferences, retreats, and events.
• Manage hiring processes for 20+ student staff in coordination with Student Life Finance and Administration to complete all hiring documents, termination requests, bi-weekly/monthly payroll and additional pay requests, maintaining years of service records.
• Coordinate and manage the front desk schedule and departmental updates process.
• Conduct assessment and data analysis for campus service activities utilizing the ServeUTK platform.
• Evaluate effectiveness of programs and makes modifications to JCA training curriculum as needed based on assessment results.
• Implement solutions found from needs analysis and engagement survey.
• Track and report service program engagement.
• Evaluate student learning, student development, and stakeholder perceptions and review data for improvements of programs and program organization.
• Identify trends and suggest improvements to programs, publications, and registration software.
• Responsible for consulting and supporting student organization events and account transitions in ServeUTK.
• Assist with department strategic planning and implementation of initiatives that directly support the leadership and service goals of the University and Division's strategic plans.
• Contribute to department assessment to evaluate student learning, student development, and stakeholder perceptions.
• Contribute to publications, including website content.
• Cultivate relationships and engage with key campus and community stakeholders and programmatic vendors.
• Serve as steward to current donors.
• Serve as a key member of the Disaster Relief Management Team's Volunteer Management Plan sub-group.
• Serve on various university and community committees, commissions, and boards to support leadership development and civic engagement of all students at UTK.
• Present programs and serve in an advisory capacity as requested by campus, community, and student constituents.
• Coordinate campus-wide service medallion recognition process for graduating students.
• Coordinate marketing and education efforts to inform the campus/community partners of resources.

What This Job Offers

• Job Type: Full-time
• Industry: Educational Services
• Education Level: Bachelor's degree