Leadership Development Program

Chick-fil-A•Minneapolis, MN

28d•$19 - $20

About The Position

The Leadership Development Program Candidate is one who consistently demonstrates our core values, embraces the Chick-fil-A culture, and has a servant's heart. They have a passion for people and serving others, have strong character, take initiative, and work with a sense of urgency at all times. This Leadership Development Program is intended to prepare and empower leaders to live a life of significance and influence through personal and professional development. As a Leadership Development Program candidate here at Chick-fil-A Northtown, you will receive the necessary training you need to grow in all aspects of the business including Leadership, Operations, HR, Marketing, and Finances. This role is a highly developmental role that is focused on improving restaurant performance by executing Chick-fil-A's vision to be the most caring company in the world. Program Overview: (timing subject to change dependent on employee development) Part one of the Chick-fil-A Leadership Development Program is focused on the employee gaining an understanding of how the restaurant operates. The employee will gather leadership and operational skills. They will be able to operate the restaurant for a short time period in the absence of superior leadership. They will spend a time first learning the Kitchen Supervisor and Front of House Supervisor role and the remaining time learning Manager tasks-specifically operational tasks as well as training and coaching. Part two of the program is focused on the employee gaining advanced leadership and advanced operational skills. The employee will have a clear understanding of the business in terms of operations, leadership, and finances. The employee should be able to operate the restaurant as the Operations Manager leading the day to operation. Part three, the employee is now acting Operations Director of the restaurant. At this time the employee is fully operating the restaurant. The employee is also adequately developing and equipping their direct reports and the leadership pipeline. By the end of this period, the employee is adequately prepared to advance to their next step in their Chick-fil-A career.

Requirements

Smile
Create and Maintain Eye Contact
Speak Enthusiastically
Make Emotional Connections with Guests
Reliable transportation
Driven to learn and develop
Takes ownership and is responsible with autonomy
Ability to work in a fast-paced environment
Have the ability to lift and carry 50 lbs on a regular basis
Strong people skills with a desire to serve Team Members
Strong commitment to superior customer service
Some evenings and Saturdays
Ability to open or close restaurant if ever needed
Ability to manage Team Member/Leader behavioral and performance issues
Ability to work in a team environment with shared ownership and responsibility

Nice To Haves

Bachelor's Degree preferred

Responsibilities

Operate the restaurant for a short time period in the absence of superior leadership
Operate the restaurant as the Operations Manager leading the day to operation
Fully operating the restaurant
Adequately developing and equipping their direct reports and the leadership pipeline
Manage Team Member/Leader behavioral and performance issues
Ability to work in a team environment with shared ownership and responsibility