Leader, Software Engineering - QA Manager -Nexus HyperFabric

Cisco Systems, Inc. • Milpitas, CA

38d

About The Position

We are SaaS Engineering organization within the Cisco Networking Engineering. We are committed to revolutionizing the deployment of generative AI applications! Our mission is to improve IT visibility and deliver comprehensive analytics for the AI infrastructure stack. By applying innovative technologies, we are developing next-generation SaaS-based controllers crafted to efficiently manage Data Centers with AI/ML solutions. You will work on Cisco HyperFabric, an innovative cloud-operated AI cluster solution. Cisco HyperFabric aims to provide customers with a unified compute and networking fabric, along with a management system that enables the creation of easily deployable, scalable, and manageable AI/ML solutions. As a Software Development Manager, QA, you will be leading a team of talented QA and Customer Support Engineers. You develop and execute a test strategy for our solutions. The ideal candidates should have a strong curiosity and experience in QA across various systems, as well as demonstrated leadership skills in software development and system configuration automation.

Requirements

• Bachelors in an engineering field with 12 + years of experience or Master's degree with 8 + years of experience.
• 5+ years of prior experience as a manager of a QA Engineering team.
• Knowledge of networking technology and SaaS environment.
• Experience with robust testing and validation of networking software for optimizing performance, reliability, and security.

Nice To Haves

• Experience in Python for testing. Experience with automation and testing frameworks to streamline and enhance the quality assurance processes.
• Strong experience in QA coordination, planning, and prioritizing of features.
• Proven track record in managing continuous deployment pipelines and owning QA processes across multiple environments.
• Deep understanding of data network technology, experience in customer-facing roles and customer support best practices.
• 4+ years of experience in Customer Success or related roles, preferably in a SaaS networking domain.
• Experience in guiding the customers through the initial setup, implementation, and training phases to ensure successful product adoption and a smooth start to their journey.

Responsibilities

• Lead a focused and collaborative team environment by empowering senior team members to operate independently while fostering strong cross-functional teamwork among backend, UI development, and QA functions
• Drive QA team efficiency and agility by ensuring effective coordination, clear prioritization of features, and continuous improvement of processes.
• Oversee and own the continuous deployment pipeline, ensuring smooth and reliable execution across multiple environments with the QA team managing and optimizing the process end-to-end.
• Cultivate a startup-like atmosphere that emphasizes innovation and collaboration without rigid processes, allowing development and QA teams to jointly own code and test responsibilities while leveraging custom testing solutions.
• Collaborate with the internal teams to address customer issues efficiently and effectively, ensuring a seamless experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 5,001-10,000 employees